Showing best matches by author "Pauline Rowson" in All Categories

This guide is primarily concerned with the safety of the person and the minimising of the potential of physical conflict and personal injury. This guide looks at awareness of potential behaviour patterns that may lead to aggressiveness; avoidance of situations where the potential for aggressive behaviour exists; interpretation of non-verbal communications signals; control and de-escalation techniques; an outline of techniques for your personal safety.

Telemarketing presents companies with some great opportunities to win more business. If done professionally it can help you to stimulate orders, generate leads, and build rapport with your customers. If done incorrectly you can lose business, alienate your customers, and destroy your organisation's reputation. In addition, you might fall foul of the law. So it pays to get it right. Here's how.

DI Horton of Portsmouth CID is assigned the case of a missing person: Jasper Kenton, a private investigator. Kenton’s partner seems reluctant to help them, and Horton concludes that she is probably relieved to be rid of him. He instructs Sergeant Cantelli and DC Walters to put out the usual alerts, believing Kenton has probably run off with another woman. But when Kenton’s car turns up, and a shocking discovery is made, things turn serious.  

For his second mission, Art Marvik is detailed to attend the funeral of Bradley Pulford, whose body was washed up on an Isle of Wight beach in January - only he'd officially been declared dead 55 years earlier. So who is the impostor, and why did he assume the name of a dead man? When an innocent woman is killed during the course of the investigation, Marvik realises that the stakes are much higher than he'd previously thought. 

This book will help those schools who wish to generate extra money outside of statutory funding to fund innovative projects, capital build programmes, staffing costs and other initiatives.

Changing work patterns, pressures of this fast-paced life, family problems, life cycle changes, and poor health can leave even the most positive of us feeling negative. So how do we cope when this happen? How do we resist the pressure to be all things to all men? How do we handle the guilt when we feel we are failing and inadequate? How can we learn to be more focused? This practical, easy, step-by-step guide shows you how to find contentment with yourself.

We are all in the business of selling. Selling our products and our services, selling our company, and especially selling ourselves. So whether you are selling business to business, or business to consumer, this audiobook will tell you in simple steps how to close more sales and win more business.

A telephone call from a frantic Sergeant Cantelli to say that his nephew, Johnnie Oslow, is missing cuts short Detective Inspector Horton's sailing trip. Summoned back to the Isle of Wight, Horton learns that Johnnie has not shown up for racing during Cowes Week. The investigation is ranked low priority by Horton's boss, Detective Chief Inspector Lorraine Bliss. But events take a very different turn when the charred remains of a body are discovered in one of the disused tunnels at the Hilsea Lines in Portsmouth.

When the body of a man dressed in a pinstriped suit is discovered by war photographer Eva Paisley in a secluded bay on Portland Island, Dorset, Inspector Alun Ryga of Scotland Yard is sent to investigate. Recently promoted, the thoughtful, observant Ryga is on his first solo investigation outside of London and is keen to prove his worth. 

Communicating effectively should be the simplest thing in the world, we talk and listen...or do we? And is that all there is to it?

Editorial coverage carries at least two and a half times the weight of advertising. It is a very cost effective way of raising an organisation's profile. This audiobook looks at how to build a positive media profile for an organisation. It provides information on how the media work and how to build good media relations. It also shows how to write a news release and get it published, how to conduct a radio and TV interview, and how to handle a bad news story.

This audiobook looks at how you can win more business by retaining customers and gaining recommendations from them; how to satisfy your customers needs; how to develop an effective customer-service policy; how to use positive behaviour and attitude to win more business; how to build a better rapport with your customers; and how to handle anger, complaints, and difficult customers and turn them into satisfied customers.

Myra Swinley is convinced that her police constable husband’s death was no accident and that he would never have lost his footing on a dark, foggy November night on the quayside of Newhaven Harbour while on his beat. Determined to get to the truth she visits Scotland Yard to ask his former friend Detective Superintendent Street to investigate. But when Myra fails to return home from her visit to the Yard, Inspector Ryga is sent down to the Sussex coast to investigate.