Showing results by author "Tom Peters" in All Categories

The coauthor of In Search of Excellence offers practical insights on business, management, leadership, and success. This audio program covers listening to customers, noting symbols, circulating, motivating others, and striving for top-notch quality and service.

IDEO, the widely admired, award-winning design and development firm that brought the world the Apple mouse, Polaroid's I-Zone instant camera, the Palm V, and hundreds of other cutting-edge products and services, reveals its secrets for fostering a culture and process of continuous innovation.

In the war for customer acquisition, businesses invest millions of dollars to improve customer experience. They deliver packages faster, churn out new products, and endlessly revamp their UI, often putting greater strain on employees for diminishing returns. According to Tiffani Bova, this siloed focus on customer experience – without considering the impact on your staff—actually hinders growth in the long run. The most successful companies adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CX) at the same time.

What, according to Tom Peters, Chairman of Tom Peters Company, is the problem with the way people do business today? Well-intentioned people who like to get things done are being thwarted at every step of the way by absurd organizational barriers and by the egos of petty tyrants.

The founder of Menlo Innovations and author of the business culture cult classic Joy, Inc. offers an inspirational guide to leaders seeking joy in the challenge of leading others. Filled with colorful anecdotes from Sheridan's personal journey and wisdom from many leadership mentors, Chief Joy Officer offers an approachable, down-to-earth philosophy and practice that will help even the most disillusioned of middle managers bring a renewed sense of purpose to their work building others. 

Not all customers are the same, regardless of how they appear on the surface. The most successful companies, from Amazon to Best Buy, understand their best customers are their most valuable asset, and they tailor their acquisition, development, and retention efforts to those customers. In The Customer Centricity Playbook, Wharton School professor Peter Fader and Wharton Interactive's executive director Sarah Toms help you see your customers as individuals rather than a monolith, so you can stop wasting resources by chasing down product sales to each and every consumer.

"Years ago, I wrote about a retail store in the Palo Alto environs—a good one, which had a box of two-cent candies at the checkout. I subsequently remember that 'little' parting gesture of the two-cent candy as a symbol of all that is Excellent at that store. Dozens of people who have attended seminars of mine have come up to remind me, sometimes 15 or 20 years later, of “the two-cent candy story,” and to tell me how it had a sizable impact on how they did business."

For years, ex–Navy SEAL Maxwell Moore has worked across the Middle East and behind the scenes for the Special Activities Division of the CIA, making connections, extracting valuable intelligence, and facing off against America’s enemies at every turn. And then...news of a potentially devastating coalition: What if two of the greatest threats to the security of the United States were to form an unholy alliance?

Was haben die liebevoll gestalteten Toiletten in einem kleinen Drive-in in Massachusetts, ein blitzsauberer roter Lkw während der Matschsaison...

Thriving on Chaos is the national best seller that offers prescriptions for an economic world turned upside down.

Once more the "unconventional" Peters stimulates corporate thought processes. Along with the best of his columns, Peters includes questions and rebuttals that come from readers and listeners, as well as his own candid responses. A "must" hear for every business person.

Tom Peters sees a problem with the way people do business today: Those who like to get things done are thwarted by absurd organizational barriers and by the egos of petty tyrants. His vision: Employees who dance from project to project; enterprise that reduces the bureaucracy to almost nothing; societies that educate their young to break the rules and invent vivid new futures. Re-Imagine! focuses on how the business climate has changed and how the new world of business works. Peters explores innovative strategies for overcoming outdated company values and procedures.

The first volume in Gods, Man, & War, Gods introduces the listener to some of the critical issues that are foundational to an intelligent and enlightened grasp of the revelations that will follow in the next two volumes. There is another Force in the universe of our Reality, another context for comprehending what has been going on for millennia and especially in the last 70 years.

There is a new, highly personalized, more entrepreneurial environment being created inside today's most successful organizations. There is an intense focus on the customer, the quality of the product, and the contribution of each individual. In this program, hear Tom Peters (co-author of In Search of Excellence and A Passion for Excellence) as he presents in his unique, exciting, and dynamic style his newest ideas. Find out what you'll have to do to compete and win in the new business climate.

In our era of companies that we hear negative things about almost weekly, where leadership is mistrusted and the foundational principles of organizations are abandoned, where the bottom line is the only thing observed, Jim Kouzes gives us a breath of fresh air and hope that you can build an organization for which good morals and values are the foundation and which can be extremely successful. His powerful examples are throughout this program will inspire you.

Tom Peters has, for the past 12 years, been telling American business that the rules have changed. Now he goes farther in The Tom Peters Seminar, the first in an exciting new series aimed at helping everyone, Fortune 500 chairmen, middle managers trying to hold onto their place on the ladder (a mistake!), and hotel housekeepers, thrive in the brave new world of business in the 90s.

Ein kurioses Völkchen sind sie, die Sachsen! Warum, weiß Kabarettist Tom Pauls. Launig erzählt er von seinen Landsleuten: Dass der Sachse lautstark alles kommentiert, ihn halb Deutschland jedoch nicht versteht, weiß jeder. Nicht gebührend beachtet werden hingegen seine ebenso einfallsreichen wie nützlichen Erfindungen. Mit Teebeutel, Kaffeefilter und Bierdeckel hat der Sachse unsere Trinkkultur geprägt. Und als er künstliches Gold erzeugen sollte, schenkte er uns stattdessen das Porzellan.

What if two of the greatest threats to the security of the United States were to form an unholy alliance? The Taliban is trying to exploit a Mexican drug cartel to which they supply opium as a means to bring the fire of jihad to the hearts of the infidels. It is up to Moore, and his team, to infiltrate and dismantle the drug cartel, even as they hunt for those who would bring the ultimate terror and destruction to the streets of America. In a story that races from the remote, war-scarred landscapes of the Middle East to the blood-soaked chaos of the U.S.–Mexico border, Tom Clancy once again delivers....

In the new economy, hierarchical business structures are being consigned to the shredder and replaced with flexible, fast-responding, ad hoc groups of brainworkers. Tom Peters, author of the best-selling In Search of Excellence, is once again ahead of the curve, and now demonstrates that the key to success in business future is total engagement, dynamism, speed, and independence.

Tom DeLonge and Peter Levenda continue their revelatory work in a thoroughly-researched exposé that seeks to solve the scientific mysteries of the unidentified aerial phenomenon, the UFO experiencers whose lives were changed forever, and what it means for all mankind. To this end, they have divided their study into three fields of inquiry: genetics and the ET hypothesis, consciousness, and human-machine symbiosis.