Showing results by narrator "Joe Bronzi" in All Categories

 Smart but Stuck offers 15 true and compelling stories about intelligent, capable teens and adults who have gotten "stuck" at school, work, and/or in social relationships because of their ADHD. Dr. Brown highlights the often unrecognized role that emotions play in this complex disorder. He explains why even very bright people with ADHD get stuck because they can focus well on some tasks that interest them but often can't focus adequately on other important tasks and relationships. 

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business - in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top 10 customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction.

The Art of Selling to the Affluent, 2nd Edition offers a detailed landscape of today's affluent. Put yourself ahead of the competition by knowing how the recession has affected purchasing behavior and where the opportunities are moving forward.

When playwright/novelist David Rabe was a young Vietnam vet, he followed boxing with awed intensity. Men like Sonny Liston, Joe Frazier, and Jerry Quarry took on mythical proportions as they not only endured, but gained fulfillment, even joy in the ring. Now, looking back, Rabe finds that their fates, like his own, have unfolded.

Lieutenant Mike Galway takes command of his first platoon, and it is not at all what he bargained for. What he anticipated was the challenge of training a unit of disciplined Marine infantrymen to go to war. Instead he finds himself responsible for a group of unruly American teenagers, for whom he has to become a combination of surrogate father, psychologist, high school principal, marriage counselor, financial advisor, conflict mediator, and drug and alcohol therapist.