Difficult Work

At the heart of dealing with difficult people is handling their—and your own—emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.

Dealing with your ex-husband, who can't seem to show up reliably for weekends with the kids; navigating a workplace fraught with office politics or racial tensions; saying "I'm sorry" or "I love you". We all have difficult conversations, no matter how confident or competent we are. And too often...

Penguin presents the audiobook edition of Superthinking by Gabriel Weinberg and Lauren McCann, read by Rene Ruiz. You want to make better decisions. You want to be right more of the time professionally and personally. However, being more right consistently is a hard problem because the world is...

Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change.

Helen Lewis argues that feminism’s success is down to complicated, contradictory, imperfect women who fought each other as well as fighting for equal rights. Too many of these pioneers have been whitewashed or forgotten in our modern search for feel-good, inspirational heroines. It’s time to reclaim the history of feminism as a history of difficult women.

Brought to you by Penguin. Every couple wants a happy relationship and a meaningful career but how do we balance both at the same time? In Couples that Work, Professor Jennifer Petriglieri shifts away from the language of sacrifice and trade-offs and focuses on how couples can successfully...

Fully revised and updated—the national bestselling communication skills guide that will help you achieve personal and professional success one conversation at a time. The master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, she...

Penguin presents the audiobook edition of Getting More by Stuart Diamond, read by Colin Mace. You're always negotiating. Whether making a business deal, talking to friends or booking a holiday, negotiation is going on. And most of us are terrible at it. Experts tell us to negotiate as if we live...

Have you ever received an email that made your heart beat faster or spiked your blood pressure? We all know we're not supposed to respond right away, but how you respond will either increase or decrease the hostility and conflict. Hostile and undermining emails, letters, texts, and conversations can drain inordinate amounts of time, emotional energy and expense in the workplace. For over a dozen years, the BIFF method of communicating in writing has helped thousands of people calm conflicts and create clear communication in response to misinformation, blame, and unnecessary anger.

Read by the authors. An essential guide to master any workplace conflict with confidence and ease, have less drama, better results, and thrive at work. In many workplaces today, workplace conflict is an escalating issue. The shift to remote work and hybrid teams has left many people longing for...

Do you hate the people you work with? The simple fact of the matter is that when a number of people are gathered together for any length of time, there are going to be problems. It's just not easy for everyone to get along. But, short of quitting your job, what can you do?

Bridging psychology and the psychic world, this audiobook will help you to find deep healing and connection with your truest self.The Psychic Psychologist will guide you toward living in alignment with your authentic self, help you to understand what it means to feel lost and disconnected, and...

“Elizabeth Earnshaw’s gentle guidance will help any type of couple, whether they are dealing with small day-to-day problems or long-standing conflicts. She takes an accessible approach to couples therapy on the page, making these relationship tools feel easy—and even fun.” —Lori...

Having difficult conversations at work is a necessary discomfort. Instead of avoiding these conversations with your boss, colleagues, or direct reports, you need a strategy that won't leave you feeling like you were being talked at or ignored. The key to solving this problem starts and ends with changing the conversation. Recognizing that it takes two people to engage in meaningful conversation, Can We Talk? outlines what each contributor needs to do to achieve the best possible result.

In Engagement, best-selling authors Lee G. Bolman and Joan V. Gallos offer a compelling workplace parable to illustrate the strategies and skills needed to make unworkable relationships positive and productive. The audiobook introduces the four-step SURE model, which offers rules of engagement for staying alert, grounded, and productive when faced with the prickly, taxing, or toxic folks who block progress.

Once upon a time, people wrote fables featuring untrustworthy ravens, wicked wolves, insincere monkeys, and power-hungry lions. Told repeatedly through generations and spread throughout the world, classic stories abound in which noble heroes and heroines matched wits with these typically treacherous beasts. But what's that you say? You feel as though you're surrounded by just these sorts of characters at work? Well, you're not alone.

How do we make sense of our lives when our world seems to be falling apart?In this beautifully written guide, scholar and teacher Stephen Cope shows that crises don't have to derail us from our purpose-they can actually help us to find our purpose and step forward as our best selves.The Dharma...

This book gives you the specific scripts to improve even the most difficult personalities!

Use mindfulness techniques to handle toxic stress in the workplace and to create your ideal professional experience from the inside out. While working in a particularly toxic environment, Karlyn Borysenko came to this liberating realization: she couldn't control other people, but she could...

The national bestseller from the host of CBC Radio’s White Coat, Black Art—now in paperback! In the high-pressure and complex setting of health care, a new approach to teamwork is leading to healthier patients, happier staff and more efficient operations. Doctors are learning art...