Social Services

The Survival Spanish for Social Services program is designed to give you the Spanish skills you need to communicate more effectively with today's diverse clientele. Vocabulary for this program was suggested by hundreds of social-services professionals.

When Allied fighters were trapped behind enemy lines, one branch of military intelligence helped them escape: MI9. The organization set up clandestine routes that zigzagged across Nazi-occupied Europe, enabling soldiers and airmen to make their way home. Secret agents and resistance fighters risked their lives and those of their families to hide the men. Drawing on declassified files and eye-witness testimonies from across Europe and the United States, Helen Fry provides a significant reassessment of MI9’s wartime role.

Bloomsbury presents The Art of Small Business Social Media by Peg Fitzpatrick, read by Fiona Orford-Williams. An essential guide for small business owners that Booklist calls "appealing and supremely useful" in a starred review and Guy Kawasaki points out in the foreword, "if you’re an...

De klantenreis beschrijft het proces van behoefte tot gebruik en biedt inzichten over hoe je klanten kunt binden, met een belangrijke rol voor social media.

Henry David Thoreau was an American naturalist, essayist, poet, and philosopher. "The Service" (1840) is an essay that uses war and military discipline as metaphors for human life. Displaying a taste for paradox, "The Service" must have been inspired by the discourses on peace and nonresistance that were popular in New England at the time.

Folk musician, Broadway composer, and disability advocate Gaelynn Lea's warm, funny, poignant memoir is a love letter to every kind of body, to music, and to making it work––inviting us to embrace all of life's experiences with heart and determination. Read by the author and featuring...

Du « parapluie bulgare » au Novitchok, de l'espionnage atomique à la cyberguerre, du KGB au FSB, Andreï Kozovoï brosse une vaste fresque peuplée d'agents aux multiples facettes, lesquels ont acquis au fil des ans une expérience sans équivalent, mais aussi un considérable pouvoir de nuisance. Pilier du régime, les services secrets permettront-ils à Vladimir Poutine de maîtriser le monde ou seront-ils le monstre de Frankenstein qui provoquera sa chute ?

Children of Coercive Control extends Evan Stark's path-breaking analysis of interpersonal violence to children, showing that coercive control is the most important cause and context of child abuse and child homicide outside a war zone, as well as of the sexual abuse, denigration, exploitation, isolation, and subordination of children. The book provides a working model of the coercive control of children and illustrates its dynamics and consequences with dramatic cases drawn from the headlines and Dr. Stark's forensic practice.

In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.

The digital landscape has changed buyers’ habits. Sales professionals now need to develop relationships with decision-makers through social networks to reach them early in the decision making process. Social Selling provides a practical, step-by-step outline for harnessing the skills and techniques necessary to achieve this, including developing a high quality community, building trust, developing authority and influence, and connecting with changemakers. It also discusses enterprise implementation of a social selling strategy and much more.

Eine vorläufige Bilanz der Privatisierungspolitik lässt wenig Zweifel, dass kaum eines der damit verbundenen Versprechen eingehalten worden ist: Der Imperativ des Profits drängt dazu, die kaufkräftige Nachfrage gegenüber gesellschaftlichen Bedürfnissen und erkämpften Rechtsansprüchen zu privilegieren. Und zwar ohne dass die öffentlichen Dienstleistungen dabei "besser, billiger, bürgernäher" geworden wären, wie ein Schweizer Privatisierungs-Manifest in den 1990er-Jahren versprochen hatte.

Aman, Mossad et Shin Beth. Infiltration d'agents au cœur des organisations ennemies, sabotages clandestins, éliminations ciblées, raids de commandos... autant de missions menées par les services secrets israéliens, considérés comme les meilleurs du monde. Mais cette réputation est-elle justifiée ? Comment fonctionnent-ils ? Comment leurs opérateurs sont-ils formés ? Quels ont été leurs succès et leurs échecs ? La seule façon pour Israël d'éviter le sort funeste que lui promettent ses ennemis, c'est d'anticiper toute action adverse.

Do we use social media, or are we being used by it? Social media is brilliant and obscene. It sharpens the mind and dulls it. It brings nations together and tears them apart. It perpetuates, reveals, and repairs injustice. It is an untamed beast upon which we can only hope to ride, but never quite corral. What is it doing to us? In Terms of Service, Chris Martin brings listeners his years of expertise and experience from building online brands, coaching authors and speakers about social media use, and thinking theologically about the effects of social media.

In 1997 a six-year-old boy questioned by authorities relayed disturbing stories of abuse. The more he talked, the more people were implicated in his shocking revelations. And he was only the first child to come forward. Within a year, fifteen more children with similar tales were transferred out of the Bassa region of Italy to protected locations. Their parents were accused of belonging to a satanic sect that performed sex rituals under the aegis of beloved local priest Don Giorgio Govoni. With each child’s confession, the network of monsters grew.

When Zoe was taken into care at the age of 13, she thought she was finally going to escape from the cruel abuse she had suffered throughout her childhood. Then social services placed her in a residential unit known to be 'a target for prostitution', and suddenly Zoe's life was worse than it had...

Piven and Cloward have updated their classic work on the history and function of welfare to cover the American welfare state's massive erosion during the Reagan, Bush, and Clinton years. The authors present a boldly comprehensive, brilliant new theory to explain the comparative underdevelopment of the US welfare state among advanced industrial nations. Their conceptual framework promises to shape the debate within current and future administrations as they attempt to rethink the welfare system and its role in American society.

Bloomsbury presents The Essential Family Guide to Caring for Older People by Deborah Stone, read by Maggie Ollerenshaw. No one wants to think about getting older. It’s true. At any age, when things are moving along normally day to day and everyone seems fit and well, there seems no reason to...

2030: A Blueprint for Humanity’s Exponential Leap explores the transformative technologies poised to reshape our world over the next decade. Written for investors, executives, policymakers, educators, and curious individuals alike, this book delivers powerful insights into the technological revolution ahead, offering predictions and actionable strategies to thrive in a rapidly evolving landscape. From quantum computing, AI, robotics, to 3D printing, space travel, and beyond, 2030 examines how these advancements will impact every facet of life.

Bloomsbury presents Restaurant by Brian Duff, read by Chris Gaines Object Lessons is a series of short books about the hidden lives of ordinary things. In the last few decades, restaurants and food culture have achieved extraordinary cultural presence. Chefs are heroes and thought leaders...

Few outside the security services have heard of 14 Company. As deadly as the SAS yet more secret, the operators of 14 Company are Britain's most effective weapon against international terrorism. For every bomb that goes off, 14 Company prevent 12. The selection process is the most physically, intellectually, and emotionally demanding anywhere in the world. This is the true story of one operator and of some of the most hair-raising military operations ever conducted on the streets of Britain.