Technology Services

The financial services industry is being transformed by heightened regulation, technological disruption, and changing demographics. These structural forces have lowered barriers to entry, increasing competition from within and outside the industry, in the form of entrepreneurial fintech...

It takes a special kind of magic for a challenger brand to achieve seemingly impossible customer-centric results. It’s that magic that makes Australian telecommunications company Macquarie Technology world leaders in award-winning customer experience. Joseph A. Michelli—the bestselling author of books about brands renowned for their stellar service and outstanding growth, such as The Ritz-Carlton, Mercedes-Benz, and Starbucks—was so impressed by Macquarie’s ability to deliver transformative customer experiences that he felt compelled to share this book.

Bloomsbury presents The Essential Family Guide to Caring for Older People by Deborah Stone, read by Maggie Ollerenshaw. No one wants to think about getting older. It’s true. At any age, when things are moving along normally day to day and everyone seems fit and well, there seems no reason to...

What if every business owner or manager could combine cutting-edge technology with the warmth of personal connection to keep customers coming back for more and sending their friends and family? Drawing lessons from the industry-leading business practices at One Medical, a brand transforming the customer experience in healthcare, All Business Is Personal gives readers tools to blend the powerful benefits of today’s rapidly improving technology with individuals’ unique talents, all in the name of providing only the best for their customers.

Globalization and advanced technologies have given ever greater power to the person who decides if your business will succeed or fail - the customer. Whether your company serves consumers or other businesses, you can no longer compete on price and quality alone. To gain profits and market share, you have to deliver an experience that makes customers want to come back - and that sets you apart from the competition. You need to seize The Customer Experience Edge. 

As the speed and complexity of the world increases, governments and nonprofit organizations need new ways to effectively tackle the critical challenges of our time-from pandemics and global warming to social media warfare. In Power to the Public, Tara Dawson McGuinness and Hana Schank describe a revolutionary new approach - public interest technology - that has the potential to transform the way governments and nonprofits around the world solve problems. 

Who are the special agents? In our understanding - these are people with amazing abilities. They have overturned the will power, good physical shape and unique abilities. People are open books for them, they are easy to recognize a lie and the truth, know how to find out information and how to get others to perform tasks assigned by them. They manage to be his in any company and at the same time can easily become invisible. They are able to achieve their goals and never turn away from the intended path.

Posmotrite na svoju zhizn' so storony. Vse li Vas v nej ustraivaet? Byt' mozhet, vy by hoteli dobit'sja bol'shego v jetoj zhizni, no ne znaete kak? Maha´tma Ga´ndi kogda-to skazal: «Hochesh' izmenit' mir - nachni s sebja». Dejstvitel'no, kljuch k uspehu kroetsja imenno v nas. Prosto mnogie iz nas ne znajut, kak izmenit' svoju zhizn' k luchshemu. Metody po uluchsheniju samodiscipliny pomogut vam reshit' svoi problemy i nastroit' svoju zhizn' na uspeh.

Supermetodika, po kotoroy treniruyutsya sotrudniki spetssluzhb, segodnya dostupna vsem! Nam kazhetsya, chto spetssluzhbyi znayut osobennyiy sekret, blagodarya kotoromu iz lyubogo novichka mozhno za paru mesyatsev vyilepit kak minimum Dzheymsa Bonda, kak maksimum - cheloveka-pauka ili kogo-to s pohozhimi sverhsposobnostyami. Na samom dele, sekret spetssluzhb sovsem ne v slozhnyih uprazhneniyah i ne v oborudovannyih sportzalah.

V knige Peregovoryi. Metodiki spetssluzhb v dostupnoy forme izlozhenyi luchshie psihologicheskie priYomyi vedeniya peregovorov. Vyi uznaete, kak na praktike pri pomoschi takogo silnogo oruzhiya, kak slovo, dobivatsya svoih tseley. Ekspertyi i opyitnyie spetsialistyi dayut sovetyi, kak vesti ekstremalnyie peregovoryi, kak poluchit predlozhenie ruki i serdtsa i kak otkazat. Takzhe vyi uznaete, chto nuzhno dlya uspeshnogo karernogo rosta.

Organisations that excel at service buzz. Their people are switched on, and they "make it happen" for customers. It is down to all the little things they get right. They focus on what counts, and in the world of commerce, as well as in public service, there is only one person that counts, and that is the customer.

To be afraid is natural, but if a phobia prevents us from living, we have to deal with it, as with any obstacle on the path to a comfortable life. This audiobook shows the most common fears and methods of dealing with them, and how to fight them.