In this episode:

James and Tori Signorelli delve into the transformative world of sales and customer experience. From Seattle to Tel Aviv, the conversation spans the globe, touching on the secret sauce of customer experience, the importance of collaboration, and the journey from theater to customer experience leadership. Tori shares her approach to understanding customers from an outside-in perspective, the challenges businesses face in breaking down silos, and the power of setting clear expectations. Through stories of personal growth, industry insights, and a shared passion for music and human stories, this episode illuminates the path to creating meaningful customer connections and driving brand love, all while fostering a culture of empathy and curiosity within organizations.

About Tori:

A leader in the realm of Customer Experience (CX) and design, whose illustrious career is dedicated to crafting human-centered experiences that drive brand love and foster deep connections. With expertise spanning B2C, B2B, and B2B2C experiences, Tori stands out for her commitment to research, design, and innovative strategies that ensure seamless customer interactions. Her leadership is marked by a profound ability to inspire teams, foster collaboration, and drive strategic problem-solving, making her an invaluable asset in reimagining customer engagement. Beyond her professional achievements, Tori's dedication as a part-time mentor and advisory board member highlights her commitment to nurturing talent and advancing the field. As we explore this episode, be inspired by the insights and experiences of a leader whose work has set new benchmarks in putting customers at the heart of business strategy.

In this episode: Curious about how honesty can revolutionize your sales strategy and lead to unprecedented success? In this episode of "The Secret Source of Selling," host James Abraham and sales maestro Tom Niessen delve into the art of selling with honesty, revealing how truth is the ultimate key to unlocking sales success. With 30 years of rich experience, Tom shares groundbreaking insights on creating a culture of trust, the pivotal role of leadership in shaping sales dynamics, and adapting to the transformative power of AI in the sales world. Discover Tom's "secret sauce" for selling that challenges conventional tactics and emphasizes genuine connections over transactions. Tune in to uncover the secrets that have powered decades of sales triumphs and learn how to apply them in the digital age. About Tom: Tom Niesen is the CEO of Sandler Training of Dallas, a global leader in sales and management training, and Acuity Systems Inc., a company providing sales training, recruiting, outsourcing, and solutions. With over 30 years of experience, Thomas helps clients achieve their sales goals using proven techniques and tools. He is passionate about transforming sales cultures, empowering salespeople, and enabling business growth. Additionally, he has played a vital role in providing training and development for sales leaders and representatives at Mockingbird Pharma. Thomas is highly recommended for organizations seeking top-notch sales training and development.

In this episode: The episode dives deep into the critical distinction between practice and rehearsal in sales, underscoring the importance of not just honing sales skills but also integrating these skills in real-world scenarios. Matt draws on his high school football experience to illustrate how rehearsal—bringing together all elements of practice in a cohesive, simulated event—can significantly enhance sales performance. The conversation further explores common pitfalls in sales preparation and the transformative power of disciplined rehearsal and mental preparation. About Matt: Matt Nettleton, hailing from Indianapolis, Indiana, is a multifaceted professional with a rich background as a Sales Trainer, Podcast Host, and Keynote Speaker. His career in sales training took off with Sandler Training in 1999, marking a pivotal moment where he doubled his personal sales, leading to his role in coaching over 175 companies since 2003, propelling some from $1 million to over $10 million in annual revenue. As the President at Sandler DBT, Matt brings valuable insights into sales leadership, advocating for the importance of systemic structures and a culture of learning. His expertise isn’t limited to sales; Matt has delved into the study of trauma and the body, co-creating the somatic approach known as Embodied Processing, adding a unique perspective to his professional endeavors. Through engaging podcasts and interviews with industry leaders, he discusses a range of topics, from data privacy to the challenges of digital marketing, demonstrating his versatile skill set and thought leadership.