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At the heart of dealing with difficult people is handling their—and your own—emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.

Taking a brass tacks approach to communication, How to Have Confidence and Power in Dealing with People explains how to interact with others as they really are, not as you would like them to be. The goal is to get what you want from them successfully - be it cooperation, goodwill, love or security.

In The Highly Sensitive Person's Guide to Dealing with Toxic People, you'll learn evidence-based skills grounded in cognitive-behavioral therapy (CBT) and dialectical behavior therapy (DBT) to help you recognize and shut down the common manipulation tactics used by toxic people, such as gaslighting, stonewalling, projection, covert put-downs, and love bombing.

The HBR Guide to Dealing with Conflict will give you the advice you need to understand the most common sources of conflict; explore your options for addressing a disagreement; recognize whether you—and your counterpart—typically seek or avoid conflict; prepare for and engage in a difficult conversation; manage your and your counterpart's emotions; develop a resolution together; and know when to walk away.

Why are we the way we are? Who can we become? What stands in our way? In Dealing with the Devil, Tony Schwartz investigates these sweeping questions by fiercely reckoning with his own life choices, regrets, and aspirations. He confronts the shame that arose after he helped craft a persona for Donald Trump in The Art of the Deal that 30 years later aided in his election as president. He provides a window into understanding our complicated relationship with Trump, and the Trump in each of us.

Today, new technologies, the increased role of social media, and the ubiquity of remote work have resulted in more polarized workplaces, the breakdown of social mores, and downright rude behavior. These days, it seems like there are more people we can't stand—not fewer—and, too often, if we aren't yelling at each other, we've just quit talking altogether. The global bestseller Dealing with People You Can't Stand has been helping people make the best of tough situations for nearly three decades, and this new edition has been fully updated to address the needs of our time.

More spoken wisdom from the best selling author of The Power of Now. Warmly shared, in the authentic voice that has brought him international acclaim, here is Eckhart Tolle's simple and profound gift to us, at a time when our world needs it most.

The inspiring, relatable, and sometimes outrageous true story of how one man used 100 days of rejection therapy to overcome fear and dare to live more boldly “Rejection Proof smashes fear in the face with a one-two punch. You’ll laugh out loud at Jia’s crazy social experiments, but...

Whether you're in the trenches or the boardroom, you're going to encounter demanding, dissatisfied, and disagreeable customers. Are your people (and you) prepared to deal with them? Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention.

Stress is a problem for many people. This practical book was written by a GP who developed her approach for dealing with stress to help her patients and felt it could help a wider audience. The book is designed to encourage you (the listener) to reflect on what is causing stress in your life, how this stress is affecting you and on what you can change in your situation, and in yourself, to help you make life feel less stressful. There is plenty of space for you to jot down your thoughts.

The Darwinian struggle of business keeps getting more brutal as competitive advantage gaps get narrower and narrower. Anything you invent today will soon be copied by someone else - probably better and cheaper. Many companies thrive during the early stages of their life cycle, only to fall slack during periods of inertia and die out while others surge ahead. Geoffrey Moore shows, some notable companies have figured out how to deal with Darwin in their mature years - making changes on the fly while fending off challenges from every quarter.

Healthy chickens are happy chickens. This one-of-a-kind reference book covers the health problems that plague chickens of all breeds and ages.

You fell in love with him. But over time you've come to realize he's in love with himself - and you feel trapped. His needs, his problems, and his plans always seem to take precedence over yours. Dr. David Hawkins, director of the Marriage Recovery Center, offers a guide to help you identify signs of narcissism, understand how your loved one's issues are affecting you, and prepare a biblical game plan for freeing yourself to live courageously in light of God's love.

Don't Take It Personally! explores all forms of rejection, where it comes from, and how to overcome the fear of it. Most of all, you'll learn some tools for stepping back from those overwhelming feelings. You'll be able to allow space to make choices about how you respond.

If you were raised by a narcissistic mother and are struggling with the lingering effects of a toxic upbringing, this is the road map you need to heal the past and thrive in the present and future.

Charlotte Stein perfectly blends spicy and cozy in a new paranormal rom-com about a bewitching bookseller who helps a demon win the girl of his dreams...only to realize she might be the one he's fated for all along. Nancy has just about given up on finding her special person when Jack...

You don’t have to turn to food in difficult times. Well Nourished shows you how to develop a mindful relationship with food as you nourish yourself emotionally. There is much more to nourishing yourself than simply eating food. After a long day of feeling run down and exhausted, what you’re...

Don't make deals with the paranormal. They're better at it than you, and they never play fair. Paranormal investigator and soul-without-a-body Vincent Graves did just that - a deal made in desperation. Now it's coming back to bite him in the middle of a case. He has 57 hours to investigate a string of deaths involving people who've made some devilish bargains. Too bad devils don't deal in good faith.

In the eighteenth century the first American medical school was established in Philadelphia. Following the model of European universities, anatomical lectures were conducted with cadavers. But where did the bodies come from? Dissection was viewed as a fate worse than death, and the only legal source of "stiffs" was executed criminals. But there were not enough. As the medical profession and its need for "anatomical material" grew, a new, macabre practice emerged: body snatching.

Ava Kalle's empty soul devours magic. And her hunger is deadly. She's sharp, quick and can live in shadow, making her work as a spy for the Mages a natural choice. She lives on the fringes of society and likes it that way. When the man she loves takes another woman for his mate, the darkness in her heart unravels and she'll do anything to get him back. She makes a dangerous deal with a fire elemental, Heyerdar, who has a vested interest in agreeing.