Showing results for "Service Leadership" in Careers

Love, Faith, Finance and Leadership

The Career Services Leadership Podcast invites senior leaders in the field of career services to discuss their approach to leadership and staff development. Hosted by Dylan Houle, Executive Director of the Career Center at Santa Clara University in Santa Clara, California.

The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you're no longer selling just a product. You're selling an outcome.

Step behind the scenes of public service leadership with View from the Hill. Hosted by Helen Anderson, each episode features leaders from local and central government, housing, and charities sharing real stories of challenges, transformation, and impact. Discover how they navigate crises, drive change, and deliver outcomes for communities, offering practical insights for emerging public sector leaders. Lessons, inspiration, and strategies from those shaping society.

Key in to the expertise of this accomplished business consultant and acclaimed customer-service expert. Subjects include customer perception, judging customers, handling upsets, and "what's in it for me?"

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create. Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.

If customer-driven service isn't already one of your organization's goals, it should be. In this program, Tony Alessandra, an expert on building business relationships, outlines some sure-fire strategies for consistently "wowing" your customers. You'll learn how to identify and exceed their expectations, build long-term relationships, and create what Alessandra calls "moments of magic."

Learn how to mix up your own version of customer service success, how to define, match, and exceed your customer's expectations, how to reinforce and reward the behaviors you want repeated, and more.