Showing titles in Customer Service
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Checking In
- Hospitality-Driven Thinking, Business, and You
- Written by: Stephen J. Cloobeck
- Narrated by: Stephen Bowlby
- Length: 6 hrs and 47 mins
- Unabridged
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Stephen J. Cloobeck, entrepreneur, investor, philanthropist, and the founder and former CEO and chairman of Diamond Resorts International, invites you to check in with yourself to take stock of where you are, where you want to go, and, most importantly, how to actually get there. Drawing from the hotel, accommodation, and travel worlds in which he built his success, Cloobeck shares one-of-a-kind business experiences and life lessons, demonstrating how a radical customer service mindset can substantively change both personal and professional outcomes.
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Checking In
- Hospitality-Driven Thinking, Business, and You
- Narrated by: Stephen Bowlby
- Length: 6 hrs and 47 mins
- Release Date: 01-10-18
- Language: English
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₹655.38 or free with 30-day trial
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Brand Advocates
- Turning Enthusiastic Customers into a Powerful Marketing Force
- Written by: Rob Fuggetta
- Narrated by: Jonathan Todd Ross
- Length: 7 hrs and 31 mins
- Unabridged
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Brand advocates are your most loyal, passionate, and engaged customers, and your best marketers. They don't just buy your products - they sell your products for you. Brand Advocates teaches you how to turn your enthusiastic customers into a powerful and sustainable marketing force. Through a step-by-step playbook and real-world examples, you'll learn exactly what it takes to build and activate your "Advocate Army", from identifying your advocates to energizing them and tracking results.
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Brand Advocates
- Turning Enthusiastic Customers into a Powerful Marketing Force
- Narrated by: Jonathan Todd Ross
- Length: 7 hrs and 31 mins
- Release Date: 25-09-18
- Language: English
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₹671.06 or free with 30-day trial
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Extra Mile
- 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer
- Written by: Tycho Press
- Narrated by: Kevin Pariseau
- Length: 7 hrs and 42 mins
- Unabridged
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The comprehensive guide to customer service for the 21st century. Even the most successful companies need their customers happy and coming back for more. Whether you’re just starting your business and want to lock up great customer service procedures or you’re an established company looking to revamp your customer service to answer new market needs, this is the resource for you.
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Extra Mile
- 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer
- Narrated by: Kevin Pariseau
- Length: 7 hrs and 42 mins
- Release Date: 09-10-18
- Language: English
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The Entrepreneurial Conversation
- Creating Mutually Beneficial Business Relationships
- Written by: Edward G. Rogoff, Michael Corbett
- Narrated by: Edward G. Rogoff, Corbett Michael
- Length: 3 hrs and 24 mins
- Unabridged
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With an enlightening combination of real-world advice and relatable examples, this guide introduces communication skills that can facilitate the development of long-lasting business relationships and, in turn, increase sales results exponentially. Following an examination of the three critical elements of the entrepreneurial conversation, the narrative details how to think, speak, and listen like a successful entrepreneur.
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The Entrepreneurial Conversation
- Creating Mutually Beneficial Business Relationships
- Narrated by: Edward G. Rogoff, Corbett Michael
- Length: 3 hrs and 24 mins
- Release Date: 28-07-08
- Language: English
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₹378.16 or free with 30-day trial
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Six Pixels of Separation
- Everyone Is Connected. Connect Your Business to Everyone.
- Written by: Mitch Joel
- Narrated by: Mitch Joel
- Length: 7 hrs and 35 mins
- Unabridged
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At last, here's THE audiobook that 21st century entrepreneurs have been waiting for - the inner-secrets of how highly successful Internet capitalists make millions by knowing who to reach and how to reach them online. From viral loops to social networking to how to cut through all the cyber-clutter, Six Pixels of Separation is mandatory listening for anybody who wants to expand their business via the Internet.
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Six Pixels of Separation
- Everyone Is Connected. Connect Your Business to Everyone.
- Narrated by: Mitch Joel
- Length: 7 hrs and 35 mins
- Release Date: 04-09-09
- Language: English
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The Hidden Leader
- Discover and Develop Greatness Within Your Company
- Written by: Scott K. Edinger, Laurie Sain
- Narrated by: Walter Dixon
- Length: 5 hrs and 49 mins
- Unabridged
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Think you can spot the leaders in your company? Don't assume that you can identify them by their positions. What about those employees who consistently step up: the field agent who solves a previously intractable problem, the service rep who thinks outside the box and creates unshakeable customer loyalty? These are more than "good employees". - these are "hidden leaders", and they are critical to an organization's long-term success.
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The Hidden Leader
- Discover and Develop Greatness Within Your Company
- Narrated by: Walter Dixon
- Length: 5 hrs and 49 mins
- Release Date: 18-05-15
- Language: English
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Millennial Rules
- How to Sell, Serve, Surprise & Stand Out in a Digital World
- Written by: T. Scott Gross
- Narrated by: Kevin Scollin
- Length: 4 hrs and 8 mins
- Unabridged
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Millennial Rules reveals the ins and outs of Millennials not only as customers but as employees, demonstrating what lifestyle demands to watch out for and why Millennials might be a valuable addition to your team. Rather than proposing a total revolution in business, Gross reinforces a pattern of success by making listeners aware of what they’re already doing right, and how to do more of it.
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Millennial Rules
- How to Sell, Serve, Surprise & Stand Out in a Digital World
- Narrated by: Kevin Scollin
- Length: 4 hrs and 8 mins
- Release Date: 07-10-14
- Language: English
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₹458.27 or free with 30-day trial
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Beans
- Four Principles for Running a Business in Good Times or Bad
- Written by: Leslie Yerkes, Charles Decker
- Narrated by: Barbara Caruso
- Length: 2 hrs and 13 mins
- Unabridged
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Based on the success story of a small Seattle coffee shop, this little book is a tasty brew of sound principles and instructive anecdotes. As the coffee shop owner looks for ways to retain his customer base, a consultant helps him focus on what really matters. Authors Yerkes and Decker, renowned for their consulting and business savvy, have done their homework and turned Beans into "a business fable taken from real life".
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Beans
- Four Principles for Running a Business in Good Times or Bad
- Narrated by: Barbara Caruso
- Length: 2 hrs and 13 mins
- Release Date: 05-12-17
- Language: English
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₹377.18 or free with 30-day trial
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The Mesh
- Why the Future of Business is Sharing
- Written by: Lisa Gansky
- Narrated by: Lisa Gansky
- Length: 4 hrs and 30 mins
- Unabridged
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Traditional businesses follow a simple formula: create a product or service, sell it, collect money. But in the last few years a fundamentally different model has taken root—one in which consumers have more choices, more tools, more information, and more peer-to-peer power. Pioneering entrepreneur Lisa Gansky calls it the Mesh and reveals why it will dominate the future of business.
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The Mesh
- Why the Future of Business is Sharing
- Narrated by: Lisa Gansky
- Length: 4 hrs and 30 mins
- Release Date: 23-11-10
- Language: English
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Leading the Learning Revolution
- The Expert's Guide to Capitalizing on the Exploding Lifelong Education Market
- Written by: Jeff Cobb
- Narrated by: Erik Synnestvedt
- Length: 7 hrs and 5 mins
- Unabridged
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Lifelong learning has become a multibillion-dollar business, with more than 60 million adults currently engaged in webinars, webcasts, in-house training, continuing education classes, and more. But it is also an industry in flux, as newcomers topple old-guard organizations that can’t keep pace with the need for instant access to materials and flexible delivery methods, as well as demands for community and connection.
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Leading the Learning Revolution
- The Expert's Guide to Capitalizing on the Exploding Lifelong Education Market
- Narrated by: Erik Synnestvedt
- Length: 7 hrs and 5 mins
- Release Date: 15-01-13
- Language: English
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The One-Year Business Turnaround
- Revolutionize Your Business From the Inside-Out
- Written by: Mike Dandridge
- Narrated by: Mike Dandridge
- Length: 3 hrs and 21 mins
- Unabridged
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Today's customer has discovered that they can often find the best price, service, and quality without ever leaving the comfort of their pajamas. What can you offer that your customer can't get online? And if competing with the Internet isn't enough, you also have to battle national retailers, deep-discount megastores, and big-box merchants. Convincing the customer to choose you over all other options has become more challenging - and more important - than ever.
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The One-Year Business Turnaround
- Revolutionize Your Business From the Inside-Out
- Narrated by: Mike Dandridge
- Length: 3 hrs and 21 mins
- Release Date: 09-09-10
- Language: English
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The Referral of a Lifetime
- The Networking Systems that Produces Bottom Line Results…Every Day!
- Written by: Tim Templeton
- Narrated by: Michael Mish
- Length: 3 hrs and 36 mins
- Unabridged
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In The Referral of a Lifetime, author Tim Templeton frames a powerful plan for cultivating clients and customers in a fable about businesswoman Susie McCumber, who feels increasingly like a failure. A friend refers her to the mysterious Mr. Highground, who introduces her to four successful people. They show her how they transformed their businesses and their lives by determining how others view them and how they view themselves.
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The Referral of a Lifetime
- The Networking Systems that Produces Bottom Line Results…Every Day!
- Narrated by: Michael Mish
- Length: 3 hrs and 36 mins
- Release Date: 10-09-10
- Language: English
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Inbound PR
- The PR Agency's Manual to Transforming Your Business With Inbound
- Written by: Iliyana Stareva
- Narrated by: Norah Tocci
- Length: 4 hrs and 51 mins
- Unabridged
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Showing you what you need to know and giving you a clear framework for putting numbers to reputation, this audiobook merges content and measurement to give today's PR agencies a new way to build brands, evaluate performance, and track ROI. The ability to reach the new consumer, build the relationship, and quantify the ROI of PR services allows you to develop an inbound business and the internal capabilities to meet and exceed the needs of the most demanding client. In this digital age of constant contact and worldwide platforms, it's the only way to sustainably grow your business.
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Inbound PR
- The PR Agency's Manual to Transforming Your Business With Inbound
- Narrated by: Norah Tocci
- Length: 4 hrs and 51 mins
- Release Date: 21-05-18
- Language: English
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₹458.27 or free with 30-day trial
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Service Failure
- The Real Reasons Employees Struggle with Customer Service and What You Can Do About It
- Written by: Jeff Toister
- Narrated by: Walter Dixon
- Length: 5 hrs and 39 mins
- Unabridged
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Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company? Rather than offering another set of tactics for improving customer service, this audiobook takes a novel approach by rooting out the real reasons employees aren’t delivering the service they should.
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Service Failure
- The Real Reasons Employees Struggle with Customer Service and What You Can Do About It
- Narrated by: Walter Dixon
- Length: 5 hrs and 39 mins
- Release Date: 06-11-12
- Language: English
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Delivering Knock Your Socks Off Service
- Written by: Performance Research Associates
- Narrated by: Sean Pratt
- Length: 5 hrs and 14 mins
- Unabridged
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With so many choices available to them today's customers are smarter and more demanding than ever before, putting repeat business at risk. In order to keep them coming back, you can't just give them good, or even great, customer service...you have to knock their socks off!
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Delivering Knock Your Socks Off Service
- Narrated by: Sean Pratt
- Length: 5 hrs and 14 mins
- Release Date: 02-11-07
- Language: English
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Win the Customer
- 70 Simple Rules for Sensational Service
- Written by: Flavio Martins
- Narrated by: Don Hagen
- Length: 6 hrs and 34 mins
- Unabridged
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Great companies distinguish themselves from the competition by providing their customers with something truly special, something beyond price point that can't be duplicated: unique, outstanding customer service experiences.
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Win the Customer
- 70 Simple Rules for Sensational Service
- Narrated by: Don Hagen
- Length: 6 hrs and 34 mins
- Release Date: 26-08-15
- Language: English
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Would You Do That to Your Mother?
- The "Make Mom Proud" Standard for How to Treat Your Customers
- Written by: Jeanne Bliss
- Narrated by: Jeanne Bliss
- Length: 6 hrs and 10 mins
- Unabridged
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How would your company act if every customer were your mom? How do we cut through the rigmarole of business to give customers the treatment they desire, and employees the ability to deliver it? Customer experience expert Jeanne Bliss recommends making business personal to get the traction you...
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Would You Do That to Your Mother?
- The "Make Mom Proud" Standard for How to Treat Your Customers
- Narrated by: Jeanne Bliss
- Length: 6 hrs and 10 mins
- Release Date: 08-05-18
- Language: English
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The Toxic Client
- Knowing and Avoiding Problem Customers
- Written by: Garrett Sutton Esq. Esq.
- Narrated by: Garrett Sutton Esq. Esq.
- Length: 5 hrs and 17 mins
- Unabridged
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Not every client is a good client! In that first flush of life as business owners, we often say "yes" to anyone who wants to hire us. We think the most important thing is establishing a client base. As long as we're getting hired, that's a good thing, and it's all that matters. But after a while...
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The Toxic Client
- Knowing and Avoiding Problem Customers
- Narrated by: Garrett Sutton Esq. Esq.
- Length: 5 hrs and 17 mins
- Release Date: 26-07-16
- Language: English
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The Best Service Is No Service
- How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
- Written by: Bill Price, David Jaffe
- Narrated by: Jim Bond
- Length: 10 hrs and 11 mins
- Abridged
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Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a "relationship" with your company's customer service department, or do they simply want to purchase your products or services so they can put them to use?
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The Best Service Is No Service
- How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
- Narrated by: Jim Bond
- Length: 10 hrs and 11 mins
- Release Date: 29-04-08
- Language: English
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Citizen Marketers
- When People Are the Message
- Written by: Ben McConnell, Jackie Huba
- Narrated by: Ben McConnell, Jackie Huba
- Length: 6 hrs and 1 min
- Unabridged
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A solitary citizen today with a broadband connection and several inexpensive or free tools has a substantially better chance of influencing the public's perceptions of billion-dollar corporations than ever before.
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Citizen Marketers
- When People Are the Message
- Narrated by: Ben McConnell, Jackie Huba
- Length: 6 hrs and 1 min
- Release Date: 31-12-06
- Language: English
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