Showing titles in Customer Service
-
-
The Hybrid Sales Channel
- How to Ignite Growth by Bridging the Gap Between Direct and Indirect Sales
- Written by: Rich Blakeman
- Narrated by: Gary Regal
- Length: 4 hrs and 32 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
Today's customers have more buying options than ever before. They don't care if it's direct or indirect. They don't mind if it's not your preferred sales model. And they don't like it when you try to tell them how to buy from you. If you want your customers to keep buying - and your company to keep growing - you need to rethink and retool the way you're selling. You need to go "hybrid". The Hybrid Sales Channel shows you how to integrate, invigorate, and maximize the direct and indirect sales channels you already have.
Preview -
The Hybrid Sales Channel
- How to Ignite Growth by Bridging the Gap Between Direct and Indirect Sales
- Narrated by: Gary Regal
- Length: 4 hrs and 32 mins
- Release Date: 27-07-21
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹504.38 or free with 30-day trial
-
-
-
The High Roller Experience
- How Caesars and Other World-Class Companies Are Using Data to Create an Unforgettable Customer Experience
- Written by: David Norton
- Narrated by: Doug Greene
- Length: 5 hrs and 19 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
Marketing legend David Norton orchestrated the initiatives that made Harrah's/Caesars Entertainment one of the greatest marketing companies in the world. His approach of using data to identify opportunities for the business, developing the narrative to sell throughout the organization and partnering with various constituents to drive successful implementation operationally is unparalleled. In The High Roller Experience, he shares his secrets to creating an unbeatable marketing strategy.
Preview -
The High Roller Experience
- How Caesars and Other World-Class Companies Are Using Data to Create an Unforgettable Customer Experience
- Narrated by: Doug Greene
- Length: 5 hrs and 19 mins
- Release Date: 22-07-21
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹504.38 or free with 30-day trial
-
-
-
Friction: The Untapped Force That Can Be Your Most Powerful Advantage
- The Untapped Force That Can Be Your Most Powerful Advantage
- Written by: Roger Dooley
- Narrated by: Michael Anthony
- Length: 9 hrs and 51 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
In today's high-speed, customer-empowered world, the levels of swiftness and efficiency of business transactions will determine ultimate success or failure. In this groundbreaking guide, Dooley helps you spot the inevitable points of friction in your organization, and he provides the tools and insight you need to eliminate them. By truly understanding the impact friction can have, you'll be able to establish positive habits and eliminate negative ones - all with the end result of building a company that's the envy of your industry.
Preview -
Friction: The Untapped Force That Can Be Your Most Powerful Advantage
- The Untapped Force That Can Be Your Most Powerful Advantage
- Narrated by: Michael Anthony
- Length: 9 hrs and 51 mins
- Release Date: 03-08-21
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹671.06 or free with 30-day trial
-
-
-
CustomerCentric Selling
- Written by: Michael T. Bosworth, John R. Holland
- Narrated by: Chris Ryan
- Length: 4 hrs and 21 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
CEOs would pay anything to replicate their best salespeople; CustomerCentric SellingTM explains instead how to replicate their skills. It details a repeatable, scalable, and transferable sales process that formats the questions that superior salespeople ask, and then uses the results to influence and enhance the words and behaviors of their colleagues.
Preview -
CustomerCentric Selling
- Narrated by: Chris Ryan
- Length: 4 hrs and 21 mins
- Release Date: 03-08-21
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹504.38 or free with 30-day trial
-
-
-
Communication the Cleveland Clinic Way
- How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience
- Written by: Adrienne Boissy, TImothy Gilligan
- Narrated by: Caroline Miller
- Length: 6 hrs and 34 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
In Communication the Cleveland Clinic Way, Dr. Adrienne Boissy and her team tell the story of how Cleveland Clinic created and applied the R.E.D.E. to Communicate: Foundations of Healthcare program, making the world-renowned hospital system a leader in relationship-centered care. They provide a step-by-step guide for health-care leaders and decision-makers to design, develop, and implement communication skills training in their own institutions.
Preview -
Communication the Cleveland Clinic Way
- How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience
- Narrated by: Caroline Miller
- Length: 6 hrs and 34 mins
- Release Date: 07-08-21
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹671.06 or free with 30-day trial
-
-
-
Communication Rx
- Transforming Healthcare Through Relationship-Centered Communication
- Written by: Calvin L. Chou, Laura Cooley
- Narrated by: Neal Vickers
- Length: 7 hrs and 52 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
Research shows that nothing impacts patient experiences more than the quality of communication. The key to better healthcare outcomes is communication. Over the past four decades, the Academy of Communication in Healthcare has worked tirelessly with health systems, teaching communication skills that put relationships - between patients and providers, as well as among providers - at the center of care. Now, for the first time, ACH's proven and effective methodology is detailed in this invaluable step-by-step guide.
Preview -
Communication Rx
- Transforming Healthcare Through Relationship-Centered Communication
- Narrated by: Neal Vickers
- Length: 7 hrs and 52 mins
- Release Date: 03-08-21
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹671.06 or free with 30-day trial
-
-
-
The Antidote to Suffering
- How Compassionate Connected Care Can Improve Safety, Quality, and Experience
- Written by: Christina Dempsey
- Narrated by: Caroline Miller
- Length: 7 hrs and 14 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
Press Ganey's chief nursing officer Christina Dempsey has worked everywhere in healthcare, from the ward floor to the hospital boardroom. She has also experienced the system as a patient and as a family member of a critically ill patient. In The Antidote to Suffering, this 30-year healthcare veteran and patient-experience thought leader argues that the key to improving healthcare is to reduce the suffering - physical, psychological, and emotional - of patients and caregivers alike through Compassionate Connected CareTM.
Preview -
The Antidote to Suffering
- How Compassionate Connected Care Can Improve Safety, Quality, and Experience
- Narrated by: Caroline Miller
- Length: 7 hrs and 14 mins
- Release Date: 27-07-21
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹671.06 or free with 30-day trial
-
-
-
7 Tenets of Taxi Terry
- How Every Employee Can Create and Deliver the Ultimate Customer Experience
- Written by: Scott McKain
- Narrated by: Scott McKain
- Length: 6 hrs and 19 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
7 Tenets of Taxi Terry outlines seven essential keys to engagement that anyone at any job can use to excel. McKain threads them all together with the story of Taxi Terry, a cab driver in Jacksonville, FL, who gave him the best customer-service experience of his life. Scott empowers you to make a tangible difference in your own life and the lives of your customers and contribute to overall health of the organization.
Preview -
7 Tenets of Taxi Terry
- How Every Employee Can Create and Deliver the Ultimate Customer Experience
- Narrated by: Scott McKain
- Length: 6 hrs and 19 mins
- Release Date: 24-09-21
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹671.06 or free with 30-day trial
-
-
-
Transform
- How Leading Companies are Winning with Disruptive Social Technology
- Written by: Christopher Morace, Sara Gaviser Leslie
- Narrated by: Steven Roy Grimsley
- Length: 7 hrs and 13 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
As the chief strategy officer at Jive Software, Christopher Morace was one of the first people to arrive at the intersection of social technology and business strategy. He has overseen more than 800 deployments of social technology in major corporations. A true pioneer of what is arguably the most important development in business today, Morace knows better than anyone how social technology is changing the way businesses operate and how successful companies are leveraging it to their advantage. Now, in this groundbreaking guide, Morace reveals all his secrets.
Preview -
Transform
- How Leading Companies are Winning with Disruptive Social Technology
- Narrated by: Steven Roy Grimsley
- Length: 7 hrs and 13 mins
- Release Date: 24-09-21
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹671.06 or free with 30-day trial
-
-
-
The Three Value Conversations
- How to Create, Elevate, and Capture Customer Value at Every Stage of the Long-Lead Sale
- Written by: Erik Peterson, Tim Riesterer, Conrad Smith,
- Narrated by: Jim Tedder
- Length: 7 hrs and 21 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
The most successful salespeople understand that they are fundamentally storytellers. The reality is that to succeed in sales, you need to master the art of customer conversation. Being remarkable and memorable in your conversations is very important - but it goes beyond great delivery. You must be able to articulate value. The Three Value Conversations provides the tools and methods you need to differentiate yourself and your solutions from the competition, elevate value to the right decision maker, and maximize all sales opportunities across the entire long lead buying cycle.
Preview -
The Three Value Conversations
- How to Create, Elevate, and Capture Customer Value at Every Stage of the Long-Lead Sale
- Narrated by: Jim Tedder
- Length: 7 hrs and 21 mins
- Release Date: 24-09-21
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹671.06 or free with 30-day trial
-
-
-
Think Like Your Customer
- A Winning Strategy to Maximize Sales By Understanding and Influencing How and Why Your Customers Buy
- Written by: Bill Stinnett
- Narrated by: Jeff Cummings
- Length: 4 hrs and 48 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
The most common complaint Bill Stinnett hears from his corporate clients is that would-be vendors and suppliers "just don't understand our business" In Think Like Your Customer, Stinnett explains why the key to landing corporate customers is to learn to think about the things executives and business owners think about and understand how they make complex buying decisions.
Preview -
Think Like Your Customer
- A Winning Strategy to Maximize Sales By Understanding and Influencing How and Why Your Customers Buy
- Narrated by: Jeff Cummings
- Length: 4 hrs and 48 mins
- Release Date: 23-07-21
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹504.38 or free with 30-day trial
-
-
-
Selling the Hug Your Customers Way
- The Proven Process for Becoming a Passionate and Successful Salesperson For Life
- Written by: Jack Mitchell
- Narrated by: Jack Mitchell
- Length: 9 hrs and 38 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
Learn how to apply the proven principles of Hug Your Customers to refine your selling technique, boost your sales, and keep your customers coming back for more.
Preview -
Selling the Hug Your Customers Way
- The Proven Process for Becoming a Passionate and Successful Salesperson For Life
- Narrated by: Jack Mitchell
- Length: 9 hrs and 38 mins
- Release Date: 27-07-21
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹671.06 or free with 30-day trial
-
-
-
Sell Like a Team
- The Blueprint for Building Teams that Win Big at High-Stakes Meetings
- Written by: Michael S. Dalis
- Narrated by: Michael Anthony
- Length: 7 hrs and 15 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
Sales is now a team sport, and to win, you have to build and manage selling squads that work in complete alignment - not just during client meetings, but before and after, as well. In Sell Like a Team, Michael Dalis, a senior consultant at the legendary sales training firm, The Richardson Company, guides you through the process of creating and managing selling squads that execute and win in every sales meeting or pitch.
Preview -
Sell Like a Team
- The Blueprint for Building Teams that Win Big at High-Stakes Meetings
- Narrated by: Michael Anthony
- Length: 7 hrs and 15 mins
- Release Date: 30-07-21
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹671.06 or free with 30-day trial
-
-
-
Prescription for Excellence
- Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
- Written by: Joseph A. Michelli
- Narrated by: Tony Craine
- Length: 9 hrs and 37 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
In Prescription for Excellence, Michelli provides an inside look at an organization that has become the envy of its industry - and explains how you can dominate your own industry by using the same approach.
Preview -
Prescription for Excellence
- Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
- Narrated by: Tony Craine
- Length: 9 hrs and 37 mins
- Release Date: 21-07-21
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹671.06 or free with 30-day trial
-
-
-
The Opening Playbook
- A Professional’s Guide to Building Relationships that Grow Revenue
- Written by: Andrew Dietz
- Narrated by: A.T. Chandler
- Length: 6 hrs
- Unabridged
-
Overall0
-
Performance0
-
Story0
Just like a football game, client building requires a solid strategy executed by a series of well-designed plays. While the ultimate objective of a sports team is to put points on the board, the plays are designed to systematically get the team into scoring position. The score itself - a touchdown, a goal, a run - is the closing play. But you can't get there without great opening plays. In the world of business development and sales, getting into scoring position means being in the room with decision makers and influencers - and that's what The Opening Playbook helps you to do.
Preview -
The Opening Playbook
- A Professional’s Guide to Building Relationships that Grow Revenue
- Narrated by: A.T. Chandler
- Length: 6 hrs
- Release Date: 03-08-21
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹671.06 or free with 30-day trial
-
-
-
Likeable Social Media (Third Edition)
- How to Delight Your Customers, Create an Irresistible Brand, & Be Generally Amazing on All Social Networks That Matter
- Written by: Dave Kerpen, Michelle Greenbaum, Rob Berk
- Narrated by: Marlin May
- Length: 9 hrs and 34 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
Harness the power of social media to attract new customers and transform your business! More than three billion people are now on social media. If you're not in the social media marketing game, you're not in the game at all. From one of the world's leading figures in the world of social media marketing, Likeable Social Media reveals everything you need to know about building your brand and attracting and retaining loyal customers through smart, savvy social media engagement.
Preview -
Likeable Social Media (Third Edition)
- How to Delight Your Customers, Create an Irresistible Brand, & Be Generally Amazing on All Social Networks That Matter
- Narrated by: Marlin May
- Length: 9 hrs and 34 mins
- Release Date: 04-08-21
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹671.06 or free with 30-day trial
-
-
-
Likeable Social Media
- How to Delight Your Customers, Create an Irresistible Brand, and Be Generally Amazing on Facebook (& Other Social Networks)
- Written by: Dave Kerpen
- Narrated by: Christopher Prince
- Length: 7 hrs and 23 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
The secret to successful word-of-mouth marketing on the social web is easy: be likeable. A friend's recommendation is more powerful than any advertisement. In the world of Facebook, Twitter, and beyond, that recommendation can travel farther and faster than ever before. Likeable Social Media helps you harness the power of word-of-mouth marketing to transform your business. Listen to your customers and prospects. Deliver value, excitement, and surprise. And most important, learn how to truly engage your customers and help them spread the word.
Preview -
Likeable Social Media
- How to Delight Your Customers, Create an Irresistible Brand, and Be Generally Amazing on Facebook (& Other Social Networks)
- Narrated by: Christopher Prince
- Length: 7 hrs and 23 mins
- Release Date: 28-07-21
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹671.06 or free with 30-day trial
-
-
-
Likeable Business
- Why Today's Consumers Demand More and How Leaders Can Deliver
- Written by: Dave Kerpen, Theresa Braun
- Narrated by: Christopher Prince
- Length: 5 hrs and 40 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
You can have a rock-solid business strategy, unlimited resources, and the most talented people on staff. But only one thing is guaranteed in today's hyperconnected society: If your business isn't likeable, it will fail. Dave Kerpen knows how important it is for a business to be liked - by customers, employees, stakeholders, and the general public.
Preview -
Likeable Business
- Why Today's Consumers Demand More and How Leaders Can Deliver
- Narrated by: Christopher Prince
- Length: 5 hrs and 40 mins
- Release Date: 05-08-21
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹504.38 or free with 30-day trial
-
-
-
The Customer Service Revolution
- Overthrow Conventional Business, Inspire Employees, and Change the World
- Written by: John R. DiJulius III
- Narrated by: Joel Richards
- Length: 4 hrs and 54 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.
Preview -
The Customer Service Revolution
- Overthrow Conventional Business, Inspire Employees, and Change the World
- Narrated by: Joel Richards
- Length: 4 hrs and 54 mins
- Release Date: 02-10-20
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹504.38 or free with 30-day trial
-
-
-
Inbound Organization
- How to Build and Strengthen Your Company's Future Using Inbound Principles
- Written by: Dan Tyre, Todd Hockenberry
- Narrated by: Todd Hockenberry, Dan Tyre
- Length: 6 hrs and 25 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
We're in a major shift in a fundamental aspect of how businesses grow, how buyers purchase, and how businesses build meaningful conversations and customer relationships. Companies who align their mission, strategies, action plans, and tools with the way buyers think, learn, discover, and purchase will have a huge competitive advantage. Inbound Organization shows leaders how to build their company's future around "inbound" principles and strengthen the structural foundations necessary to deal with the changes in buyer behavior.
Preview -
Inbound Organization
- How to Build and Strengthen Your Company's Future Using Inbound Principles
- Narrated by: Todd Hockenberry, Dan Tyre
- Length: 6 hrs and 25 mins
- Release Date: 18-09-18
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹655.38 or free with 30-day trial
-