Behaviour Techniques

Everyone is selling, all the time - but not everyone sells well, and not everyone realizes that selling is what's happening. There are so many different departments that must come together in collaboration to ensure the successful delivery of a product - and consequently a satisfied customer - that everyone along the chain should, ideally, be selling all the time, to everyone, in every department. This book tells managers and salespeople what works when it comes to connecting all the dots and, just as important, what doesn't work.

Manipulation is a powerful tool, and it's not always easy to spot a manipulator. Manipulators can be very convincing, and they often get away with their behavior because people don't know how to spot them. But with the right tools and knowledge, we can learn how to protect ourselves. That’s where this audiobook comes in—it will help you learn how to analyze people and master human behavior, so you can spot a manipulator from a mile away! With this information, you can help protect yourself and those around you from being taken advantage of.

Don't let crazy people drive you crazy. Don't let annoying, obnoxious, petty people get under your skin. Stop having to ask the same thing over and over again. Whether it's your kids, spouse, friend, client, patient, or co-worker, why try to "deal" with people when you can change them?

In this series of talks, clinical psychologist Dr. William Davies explores how anger and irritability affects us in different ways and sets out effective strategies to reduce feelings of irritability and become less angry.

Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.

The Dialectical Behavior Therapy Skills Workbook for PTSD is a self-help guide to overcoming Post Traumatic Stress Disorder with DBT techniques and practical exercises. It offers an explanation of what Dialectical Behavior Therapy (DBT) is, how to use it yourself or with your therapist, and much, much more! DBT teaches you how to identify and acknowledge your emotions so that you can then control them and their associated behaviors. It provides a change in habits and behavior to put an end to self-destructive decisions and choosing healthier actions.

This audiobook will teach you everything there is to know about reading body language and understanding human behavior. You'll learn how other people perceive different types of non-verbal communication from head nods and eye contact, down to hand gestures, and more subtle cues like posture. You can use these tips in any setting whether at work, school, home, or even when talking on the phone! Know how to analyze people like an audiobook so that you can predict what they're going to do next! And if someone ever tries something shady on you, just remember: The eyes never lie!

Specifically written for therapists and change practitioners, this audiobook is an essential resource for professionals who help improve the wellbeing of other people. Laid out in a structured and easy to follow format, this step-by-step audiobook provides the linguistic knowledge and techniques to successfully influence behaviour change via words and sentences constructed during conversations.

Hoy en día es factible lograr mayor riqueza integral siguiendo determinados patrones. La prosperidad (bienestar emocional y económico) es una ciencia con técnicas probadas. Este libro las expone de forma asequible mediante dieciséis desafíos específicos. En un mercado de libre competencia, gran parte del éxito consiste en saber aplicar pautas de conducta que eleven nuestro nivel de cotización.