Customer Insights

Stop drowning in vague business strategy and start building profitable product roadmaps that actually win markets. Perfect for an energizing morning commute, this empowering audio guide helps frustrated tech leaders bridge the gap between lofty executive visions and daily agile execution. Turn...

Buyer Personas is the marketer's actionable guide to learning what your buyer wants and how they make decisions. Written by the world's leading authority on buyer personas, this audiobook provides comprehensive coverage of a compelling new way to conduct buyer studies, plus practical advice on adopting the buyer persona approach to measurably improve marketing outcomes. Listeners will learn how to segment their customer base, investigate each customer type, and apply a radically more relevant process of message selection, content creation, and distribution.

Transform messy marketing data into confident, high-ROI business strategies using intuitive predictive analytics. If you are tired of relying on broken A/B tests and flawed attribution models, this empowering audio experience provides a smarter framework for navigating modern market uncertainty...

 Customer Data and Privacy: The Insights You Need from Harvard Business Review will help you understand the tangled interdependencies and complexities and develop strategies that allow your company to be good stewards, collecting, using, and storing customer data responsibly. 

Every business knows that the best customer is a happy customer. They return again and again, bring their friends, and deliver tons of free advertising via word of mouth and social media. But in order to grow that loyal base, you must be aware of your customers’ needs. Drawing on the latest research in the exploding field of positive psychology, Columbia Business School marketing professor Bernd Schmitt offers three unique approaches any business can use to turn a casual customer into a committed fan.