Leadership Conflict Resolution

'Full of compelling advice on how to lead more effectively by choosing your words more wisely' -ADAM GRANT, author of Originals and Give and Take Your words matter more than you think Most of us use the language we inherited from a time when workers worked with their hands and managers worked...

A series of closely interrelated essays on game theory, this book deals with an area in which progress has been least satisfactory - the situations where there is a common interest as well as conflict between adversaries: negotiations, war and threats of war, criminal deterrence, extortion, tacit bargaining. It proposes enlightening similarities between, for instance, maneuvering in limited war and in a traffic jam; deterring the Russians and one's own children; the modern strategy of terror and the ancient institution of hostages.

We're trying to get something done that really matters to us. To do this we need to work with others. But these others include people we don't agree with or like or trust, so working with them seems impossible - like collaborating with the enemy. What can we do?

This book will inspire you to: control the negotiation before you enter the room; persuade others to do what you want - for their own reasons; manage emotions on both sides of the table; understand the rules of negotiating across cultures; set the stage for a healthy relationship long after the ink has dried; and identify what you can live with and when to walk away.

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the...

Broken promises, missed deadlines, poor behavior - they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems - permanently.

Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change.

AS SEEN ON TIKTOK: Discover 101 easy communication strategies for dealing with difficult people—at home, at work, and in your community! Learn to calm the quills of difficult parents, children, colleagues, and even strangers. Most of us know someone who always seems to cause problems or...

Difficult people are the worst part of a manager's job. Whether it comes from direct reports or people above, outbursts, irrational demands, griping, and other disruptions need to be dealt with - and it's your responsibility to do it. Leading the Unleadable turns this dreaded chore into a straight forward process that gently, yet effectively, improves behaviors.

Fully revised and updated—the national bestselling communication skills guide that will help you achieve personal and professional success one conversation at a time. The master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, she...

Is your workplace riddled with gossip, power struggles, and confusion? Do you seek clarity in your management and cohesiveness in your team? Do you have a personal obstacle affecting your professional success? If so, there is good news-help is on the way. Stop Workplace Drama offers down-to-earth, practical methods to help business owners, entrepreneurs, and private practice professionals maximize success, increase productivity, and improve teamwork and personal performance.

Decision-making is a critical part of management, and bad choices can damage careers and the bottom line. This book offers the tools and advice managers need to avoid common biases and arrive at and implement decisions that are both sound and ethical. 

The essential book on management from the man who invented the discipline Now completely revised and updated for the first...

Facilitating with Ease! has become the go-to handbook for those who lead meetings, training, and other business gatherings. Packed with information, effective practices, and invaluable advice, this book is the comprehensive handbook for anyone who believes meetings should be productive, relevant, and as short as possible. Dozens of exercises, surveys, and checklists will help transform anyone into a skilled facilitator, and clear, actionable guidance makes implementation a breeze.

That first conversation, while networking or socially, can be quite daunting! What do you say to connect and make a memorable impression?For everyone who ends up at the usual "weather talk" and struggles to start interesting conversations, here you'll find ways, from hello to goodbye, on how to...

A warm, empathetic guide to understanding, coping with, and healing from the unique pain of sibling estrangement "Whenever I tell people that I am working on a book about sibling estrangement, they sit up a little straighter and lean in, as if I've tapped into a dark secret." Fern Schumer...

This helpful resource will show you what you’re doing wrong with hiring and how to fix it. It’s frustrating. You’re up to date on all the newest interview techniques. You know what to look for on candidates’ résumés. You inspect social media profiles for red flags and put them through...

Essential skills for today's leaders: learn how to embody your ethics, earn your team's trust, and dismantle toxic work culture Leaders and managers everywhere are learning the importance of creating safe, satisfying workplaces rooted in principles of social justice. But many of us who try to...

We've decided by consensus that consensus is good. In In Defense of Troublemakers, psychologist Charlan Nemeth argues that this principle is completely wrong: left unchallenged, the majority opinion is often biased, unoriginal, or false. It leads planes and markets to crash, causes juries to convict innocent people, and can quite literally make people think blue is green. In the name of comity, we embrace stupidity. We can make better decisions by embracing dissent. Dissent forces us to question the status quo, consider more information, and engage in creative decision-making.

Strengthen relationships, build more resilient communities, and develop a stronger emotional toolbox Explaining power and privilege and the links between individual safety and community safety, Cristien Storm shows readers how to set emotional boundaries that build vibrant social movements and...