How will AI transform customer support over the next few years? Tygh Walters from SellerSmile joins us this week to explore this topic. His company provides outsourced eCommerce customer support for clients across a wide range of industries. We dig into the "touchiest" aspects of customer support: money, time, and respect. Lastly, we discuss what it means to bring human elements into the realm of serving customers. Enjoy this futuristic discussion that is grounded in qualities that humans will ALWAYS desire.

Takeaways:

• Customizing customer service approaches like tone and language for different client demographics and businesses is important.
• AI may eventually be able to handle transactional customer interactions, but human empathy and relationships will always be valuable and necessary.
• While focusing on customer service, don't forget to care for your own team by hiring enough people to spread the workload and prevent burnout.
• When creating SOPs for your team, make them detailed enough that a company in another state could read your documentation and get up to speed quickly and accurately.
• In light of AI and new technologies, continue to invest in your human relationships.

Resources:

• The Lean Startup, by Eric Ries
• The E-Myth Revisited, by Michael Gerber

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Connect with Tygh Walters:

• LinkedIn
• Twitter (X)
• sellersmile.com

Learn more at stackinghabits.com or follow our habit adventures on Instagram.

This interview features Wes Piatt and Chris "Switch" Roness discussing their work helping veterans and men through difficult times using community and shared experiences. Wes shares his personal struggles with mental health during the pandemic and how connecting with others through social media led to the creation of WeBus. Chris talks about developing the You M.A.T.R. system drawing from his military background to help veterans reconnect and prepare for crises. Both emphasize the importance of vulnerability, shared stories, and connecting trusted friends through platforms like Marco Polo. They discuss the value of mentorship and how their programs aim to support men for generations.

Takeaways:

• Developing a group of 5 trusted "lifeguard" friends is important for emotional support, with at least one of them local to you.
• Tracking habits and goals, even with simple paper tools, helps with consistency and identifying areas for improvement.
• Serving others and focusing outward even during personal struggles can lead to purpose and an abundant life.
• Social platforms like Marco Polo can effectively connect geographically distant friends for mutual support.
• Practical tips like introducing friends based on a shared relationship can help connect diverse groups.

‍Connect with the guests:

• Wes Piatt
  • Instagram: @wespiatt2013
  • Email: webusign@gmail.com
• Chris Roness
  • Website: chrisroness.com
  • Email: chris@chrisroness.com

Learn more at stackinghabits.com or follow our habit adventures on Instagram.

Coach Aaron Steinberg shares habits and tools for more open, empathetic communication in relationships. He emphasizes the importance of understanding each person's core "themes" or needs, which often stem from childhood experiences. Rather than making assumptions, Steinberg recommends practicing mindfulness, curiosity and the "FAQ Method" of sharing experiences without over-synthesizing. Steinberg also discusses the transformative impact of parenthood on relationships and identities. He suggests habits like self-reflection, emotional regulation and willingness to grow to help couples reharmonize themes and deepen understanding through life's challenges.

Takeaways:

• Each person has 2-3 core "themes" or needs that drive their behavior in relationships, often stemming from childhood experiences.
• Relationships involve navigating where one person's themes feel opposed to their partner's themes. This creates natural feedback loops.
• Mindfulness, curiosity and the "FAQ Method" can help partners move past assumptions to truly understand each other's perspectives.
• Sweeping issues under the rug is a relationship killer. Address misunderstandings sincerely as soon as possible for long-term satisfaction.
• Understanding relationship themes and communication habits can help couples weather challenges with deeper connection rather than dissolution.

Resources:

• Maharishi School of the Age of Enlightenment - the school Aaron Steinberg attended that taught Transcendental Meditation
• Greetings from Utopia Park by Claire Hoffman
• Gottman Institute - Research organization led by John Gottman studying relationships

‍Connect with Aaron Steinberg:

• www.thegrowtogetherco.com
• Email: aaron@thegrowtogetherco.com
• Instagram: @thegrowtogetherco

Learn more at stackinghabits.com or follow our habit adventures on Instagram.