Showing results by publisher "Phoenix Books" in Business & Careers

In today's fiercely competitive business world, the way you speak can be as important as the way you dress. Get an extra edge to advance your career with this step-by-step program, which builds on the natural qualities of your voice. Learn to add variety to your delivery, lose an accent, or overcome such common speaking problems as nasality or hoarseness. With his unique vocal workout approach, professional voice trainer Jeffrey Jacobi will help you to speak with strength and power - even over long periods of time.

What, according to Tom Peters, Chairman of Tom Peters Company, is the problem with the way people do business today? Well-intentioned people who like to get things done are being thwarted at every step of the way by absurd organizational barriers and by the egos of petty tyrants.

The new business management model begins with customer focus and ends with customer satisfaction. Companies intent on tracking their customers changing requirements and improving their services are encouraging their employees to interact with customers on a frequent basis. In an effort to learn more about what customers want, they have demonstrated that strengthening relationships with customers is critical to sustained growth and profitability.

Learn how to: create and analyze personal financial statements; develop a sound spending plan; protect income and assets; select the right investment opportunities; and develop practical retirement and estate planning strategies. Now you can brush up on the latest ideas and get the tools you need to set and meet your financial goals.

Getting it Done explains how you can: best help a group formulate a clear vision of the results they want; suggest a course of action; learn from past experiences; ask questions effectively; offer ideas that will be heard, and influence the actions of other through your own behavior. The invaluable skills of lateral leadership enable you to achieve the ultimate goal-successful collaboration.

The Portable M.B.A. in Marketing offers an upper-level marketing curriculum, updated and applied to today's - and tomorrow's - managers. It illuminates the key issues facing today's companies: the rediscovery of the customer, the quest for total quality, global competition, and the challenges of innovation, all of which are necessary components of the competitive edge in the global economy.

Part of a series to cover the range of business functions in a typical MBA course, Total Quality Management: Strategic Planning teaches how to integrate strategic quality and business planning to create one tactical process for your entire business. Developed by two leading quality control experts, this well-researched, step-by-step guide helps your company successfully transition from traditional management to total quality management. 

Jennings and Haughton traveled the globe and penetrated the world's fastest companies to witness the methods used by quick, dominant leaders in business ranging from retail sales to fast food, from financial services to communications. If you want to think faster, all the information you need is here. You'll find lessons from the speediest international companies on how to become faster than anyone else in today's ever-changing business world.

"You're hired!" If these are words you're longing to hear, listen to this. Kiplinger's no-nonsense, hands-on guide will help you develop a job campaign strategy and land a job that meets your criteria. You'll learn about every step of the search, from deciding what kind of work you're suited for, to marketing yourself, to interviewing for first place, to making the final decision. These are tactics that work - and will have you working, too!

A part of "The Portable MBA" series, this program demonstrates how today's most successful companies are getting the most from their quality initiatives. Learn to integrate strategic quality and business planning to create one tactical process for your entire business.

Learn the leadership skills to build a better, more profitable business with the help of Max DePree. CEO of Herman Miller, Inc. - a firm which ranks high in Fortune magazine's surveys of the most admired, best managed companies, and one of the best companies to work for in America. DePree expounds on an innovative style of business leadership.

With his extensive negotiating experience and unique presentation style, Herb Cohen is internationally renowned as someone who can quickly grasp both sides of an issue and get the most out of a difficult negotiation. His advice? "Simple", says Herb, "I care, but not that much!" Buoyed by his signature humorous and self-deprecating style, Herb Cohen explains how listeners can learn powerful yet subtle negotiating ploys to help them in their businesses, careers, and even family relationships. As Herb says, "Negotiation is the game of life."

This live seminar covers relationships: between husbands and wives, children and their parents, and employers and employees. Those who have learned to play the negotiating game well relieve tensions, substantially improve communications, and solve many day-to-day problems. With his trademark humor and irreverent style, Cohen uses stories, metaphors and real-life examples to inspire listeners to reflect upon their own personal behavior and experience to take charge of negotiating anything!

Is verbal abuse ruining your business, your personal life, or even your physical and emotional health? With a little help from Suzette Haden Elgin, you won't have to put up with it anymore. She'll show you how to create an environment in which verbal abuse almost never happens, and how to take complete control of your language behavior. Once you've mastered the techniques, you'll be able to defuse a verbal attack before it can even be completed, and deal effectively with the rare attack that cannot be avoided.

Recent discoveries in quantum physics, chaos theory, and biology have transformed the way we think of the "orderly universe." But did you know that the "New Science" can also be applied to the way we organize work, people, and our lives? Author Margaret J. Wheatley shows us how our new understanding of science and the meaning of life can lead to a powerful new view of the business world.

Invaluable techniques for top achievers - how to communicate ideas effectively, strengthen your self-confidence, and motivate others.

Cohen views the world as huge negotiating table and describes the art of compromise not as a competition but rather as the art of offering choices. His humorous lessons and apt imitations of famous personalities and personal acquaintances are truly hilarious. Listen and you’ll come to view life with a whole new perspective.

John H. Johnson, the remarkable entrepreneur who founded the Ebony publishing empire, tells the story of his success. The wealthiest African-American in the US today, Johnson shares his rags to riches saga, from the many obstacles that confronted him to his ultimate triumph.

Joseph Jaworski, the son of famed Watergate special prosecutor Leon Jaworski, uses his own experiences and the latest studies to create a new concept of leadership. Instead of focusing on numbers, reports, and other inanimate objects, Jaworski encourages leaders and managers to look at the world primarily through relationships. Allowing life to flow through us, instead of despite us, he explains, will break organizations free from self-imposed or institutional limits, fostering an atmosphere of learning and top performance.

The quality movement prompted many companies to question their entire way of operating. To understand and profit from the concept of Total Quality Management, companies must pay particular attention to the first word in the phrase: total. The spectacular rewards enjoyed by top companies like 3M, FedEx, and Ben & Jerry's were earned through a total commitment to achieving superior quality and customer satisfaction across all company functions and processes. This management model is customer-driven and focuses on systems thinking.