Showing titles in Customer Service
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Customer Service The Sandler Way
- 48 Rules for Strategic Customer Care
- Written by: Anne MacKeigan
- Narrated by: Sean Pratt
- Length: 3 hrs and 56 mins
- Unabridged
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What would a social media revolt, based on a single mishandled customer exchange, cost your company? This book's 48 rules for strategic customer care give you the guidelines you need to make intelligent strategic investments in customer care, based on the world-famous Sandler Selling System. Customer Service: The Sandler Way helps you and create and sustain a working culture built on the belief that the customer not only matters, but is the only reason your organization exists.
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Customer Service The Sandler Way
- 48 Rules for Strategic Customer Care
- Narrated by: Sean Pratt
- Length: 3 hrs and 56 mins
- Release Date: 01-11-18
- Language: English
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₹378.16 or free with 30-day trial
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The Innovative Sale
- Unleash Your Creativity for Better Customer Solutions and Extraordinary Results
- Written by: Mark Donnolo
- Narrated by: Walter Dixon
- Length: 4 hrs and 21 mins
- Unabridged
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When it comes to strategies, salespeople usually veer toward one of two extremes: operating analytically…or by the seat of their pants. In this groundbreaking audiobook on sales creativity, listeners will learn how to integrate the right-brain aptitude for innovation with the left-brain affinity for logic and process. The result is a fresh, dynamic approach that addresses customers' needs while expanding the salesperson's entire way of thinking.
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The Innovative Sale
- Unleash Your Creativity for Better Customer Solutions and Extraordinary Results
- Narrated by: Walter Dixon
- Length: 4 hrs and 21 mins
- Release Date: 07-02-14
- Language: English
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₹458.27 or free with 30-day trial
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The Orange Code
- How ING Direct Succeeded by Being a Rebel With a Cause
- Written by: Arkadi Kuhlmann, Bruce Philp
- Narrated by: Bill Weideman, Jim Bond
- Length: 10 hrs and 33 mins
- Unabridged
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From the mid-90s to the present, ING Direct grew from a mere concept to an ocean-spanning global enterprise, now managing over $75 billion in assets and with over 7 million customers, earning unprecedented levels of consumer trust and affinity. The Orange Code is a story about conventional wisdom, and how to win by ignoring it completely.
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The Orange Code
- How ING Direct Succeeded by Being a Rebel With a Cause
- Narrated by: Bill Weideman, Jim Bond
- Length: 10 hrs and 33 mins
- Release Date: 03-11-08
- Language: English
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₹671.06 or free with 30-day trial
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Rules to Break and Laws to Follow
- How Your Business Can Beat the Crisis of Short-Termism
- Written by: Don Peppers, Martha Rogers Ph.D.
- Narrated by: Don Peppers, Martha Rogers Ph.D.
- Length: 7 hrs and 2 mins
- Unabridged
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In Rules to Break and Laws to Follow, marketing gurus Don Peppers and Martha Rogers challenge you to break the rules and propose a whole new way of thinking about how to create real shareholder value in today's competitive environment, operating with today's technologies.
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Rules to Break and Laws to Follow
- How Your Business Can Beat the Crisis of Short-Termism
- Narrated by: Don Peppers, Martha Rogers Ph.D.
- Length: 7 hrs and 2 mins
- Release Date: 15-05-08
- Language: English
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₹671.06 or free with 30-day trial
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7 Tenets of Taxi Terry
- How Every Employee Can Create and Deliver the Ultimate Customer Experience
- Written by: Scott McKain
- Narrated by: Scott McKain
- Length: 6 hrs and 19 mins
- Unabridged
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7 Tenets of Taxi Terry outlines seven essential keys to engagement that anyone at any job can use to excel. McKain threads them all together with the story of Taxi Terry, a cab driver in Jacksonville, FL, who gave him the best customer-service experience of his life. Scott empowers you to make a tangible difference in your own life and the lives of your customers and contribute to overall health of the organization.
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7 Tenets of Taxi Terry
- How Every Employee Can Create and Deliver the Ultimate Customer Experience
- Narrated by: Scott McKain
- Length: 6 hrs and 19 mins
- Release Date: 24-09-21
- Language: English
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₹671.06 or free with 30-day trial
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Transform
- How Leading Companies are Winning with Disruptive Social Technology
- Written by: Christopher Morace, Sara Gaviser Leslie
- Narrated by: Steven Roy Grimsley
- Length: 7 hrs and 13 mins
- Unabridged
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As the chief strategy officer at Jive Software, Christopher Morace was one of the first people to arrive at the intersection of social technology and business strategy. He has overseen more than 800 deployments of social technology in major corporations. A true pioneer of what is arguably the most important development in business today, Morace knows better than anyone how social technology is changing the way businesses operate and how successful companies are leveraging it to their advantage. Now, in this groundbreaking guide, Morace reveals all his secrets.
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Transform
- How Leading Companies are Winning with Disruptive Social Technology
- Narrated by: Steven Roy Grimsley
- Length: 7 hrs and 13 mins
- Release Date: 24-09-21
- Language: English
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₹671.06 or free with 30-day trial
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The Three Value Conversations
- How to Create, Elevate, and Capture Customer Value at Every Stage of the Long-Lead Sale
- Written by: Erik Peterson, Tim Riesterer, Conrad Smith,
- Narrated by: Jim Tedder
- Length: 7 hrs and 21 mins
- Unabridged
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The most successful salespeople understand that they are fundamentally storytellers. The reality is that to succeed in sales, you need to master the art of customer conversation. Being remarkable and memorable in your conversations is very important - but it goes beyond great delivery. You must be able to articulate value. The Three Value Conversations provides the tools and methods you need to differentiate yourself and your solutions from the competition, elevate value to the right decision maker, and maximize all sales opportunities across the entire long lead buying cycle.
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The Three Value Conversations
- How to Create, Elevate, and Capture Customer Value at Every Stage of the Long-Lead Sale
- Narrated by: Jim Tedder
- Length: 7 hrs and 21 mins
- Release Date: 24-09-21
- Language: English
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₹671.06 or free with 30-day trial
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Dealing with Difficult People
- Written by: Roy Lilley
- Narrated by: Timothy Andrés Pabon
- Length: 3 hrs and 41 mins
- Unabridged
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Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create. Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.
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Dealing with Difficult People
- Narrated by: Timothy Andrés Pabon
- Length: 3 hrs and 41 mins
- Release Date: 28-05-19
- Language: English
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₹378.16 or free with 30-day trial
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How to Sell
- Everything You Need to Think, Know and Do to Have Greater Sales Conversations
- Written by: Steve Radford
- Narrated by: Steve Radford
- Length: 6 hrs and 20 mins
- Unabridged
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The essential handbook for frontline salespeople who want to improve, and the sales managers and leaders who want to help them.
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How to Sell
- Everything You Need to Think, Know and Do to Have Greater Sales Conversations
- Narrated by: Steve Radford
- Length: 6 hrs and 20 mins
- Release Date: 25-11-25
- Language: English
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Hug Your Customers
- STILL The Proven Way to Personalize Sales and Achieve Astounding Results
- Written by: Jack Mitchell
- Narrated by: Jack Mitchell
- Length: 7 hrs and 54 mins
- Unabridged
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Revised and updated for the first time since original publication! Here is the 200,000-copy staple, praised by Warren Buffett as "a gem ... I wish everyone at Berkshire would follow [Jack Mitchell's] advice--we would own the world." If you want to put your arms around your business and bottom...
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Hug Your Customers
- STILL The Proven Way to Personalize Sales and Achieve Astounding Results
- Narrated by: Jack Mitchell
- Length: 7 hrs and 54 mins
- Release Date: 14-04-15
- Language: English
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Green Green Green
- 19 Customer-Centric Philosophies to Drive Your Dealerships' Growth
- Narrated by: Ax Norman
- Length: 6 hrs and 37 mins
- Release Date: 09-09-25
- Language: English
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Leading the Customer-Led Revolution
- Written by: Sueanne Carr, Peter Turner
- Narrated by: Sueanne Carr
- Length: 9 hrs and 58 mins
- Unabridged
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Leading the Customer-Led Revolution is for brave business leaders who are charged with driving customer-led change in their organisation. It offers a framework for thinking and a plan of action to help your business become a truly customer-led organisation.
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Leading the Customer-Led Revolution
- Narrated by: Sueanne Carr
- Length: 9 hrs and 58 mins
- Release Date: 22-08-25
- Language: English
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₹671.06 or free with 30-day trial
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Spanish for Customer Service Representatives
- Polite, Professional Language for Everyday Customer Support in Spanish
- Written by: Alessio Ruiz
- Narrated by: Mali Gomez, Mariana Hernandez
- Length: 2 hrs and 28 mins
- Original Recording
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This course is tailored for customer service representatives, technical support agents, and sales professionals who assist Spanish-speaking clients via phone, email, or chat. It focuses on the language required for professional and polite communication in support roles.
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Spanish for Customer Service Representatives
- Polite, Professional Language for Everyday Customer Support in Spanish
- Narrated by: Mali Gomez, Mariana Hernandez
- Length: 2 hrs and 28 mins
- Release Date: 02-10-25
- Language: English
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₹293.60 or free with 30-day trial
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The Storyteller’s Advantage
- How Powerful Narratives Make Businesses Thrive
- Written by: Christina Farr
- Narrated by: Florence Howard
- Length: 8 hrs and 26 mins
- Unabridged
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Brought to you by Penguin. For decades, the business world has been content with leaders who drive profits and make strategic decisions. But in today's ultracompetitive world, that is simply not enough. The ability to tell a compelling story about your product or service is no longer just a...
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The Storyteller’s Advantage
- How Powerful Narratives Make Businesses Thrive
- Narrated by: Florence Howard
- Length: 8 hrs and 26 mins
- Release Date: 25-09-25
- Language: English
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Everyone's a Critic
- Winning Customers in a Review-Driven World
- Written by: Bill Tancer
- Narrated by: Sean Pratt
- Length: 6 hrs and 10 mins
- Unabridged
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How businesses can harness the power of online consumer reviews. More than seventy percent of consumers now consult online reviews before making purchases, and they take those picks and pans very seriously. A disgruntled but ignorant customer on Yelp might have more clout than any expert guidebook, magazine article, or newspaper critic. No wonder many businesses feel terrified by the review-driven marketplace.
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Everyone's a Critic
- Winning Customers in a Review-Driven World
- Narrated by: Sean Pratt
- Length: 6 hrs and 10 mins
- Release Date: 16-10-14
- Language: English
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₹655.38 or free with 30-day trial
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The High-Speed Company
- Creating Urgency and Growth in a Nanosecond Culture
- Written by: Jason Jennings, Laurence Haughton
- Narrated by: Jason Jennings
- Length: 6 hrs and 52 mins
- Unabridged
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Best-selling author Jason Jennings believes that urgency and speed are keys to the growth of any business. Leaders need to adapt and ignite their workplace cultures to prevent everyone from falling behind. Jennings draws on years of research and 11,000+ in-depth interviews with executives, business owners, and CEOs across the country to uncover how successful leaders build cultures that support constant innovation and growth.
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The High-Speed Company
- Creating Urgency and Growth in a Nanosecond Culture
- Narrated by: Jason Jennings
- Length: 6 hrs and 52 mins
- Release Date: 17-03-15
- Language: English
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₹655.38 or free with 30-day trial
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Denken Sie wie Ihre Kunden – Um sie zu verstehen und zu begeistern
- Written by: Herbert Höckel
- Narrated by: Mario Kunze
- Length: 3 hrs and 47 mins
- Unabridged
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DENKEN SIE WIE IHRE KUNDEN: Die Wünsche und Bedürfnisse des Kunden in den Mittelpunkt des unternehmerischen Handelns stellen. Empfehlungen von Lösungsansätzen für Ihren beruflichen Alltag. Sie haben bemerkt, dass die Geschäftswelt im digitalen Zeitalter unberechenbar geworden ist? Deshalb fragen Sie sich, wie man Kunden dennoch effektiv erreichen kann? Ihr Ziel ist es, Kunden zu begeistern und langfristig für sich zu gewinnen, indem Sie Kundenzentrierung aktiv in ihren beruflichen Alltag einbinden? Dann ist dieses Hörbuch mit praxisrelevanten Lösungsansätzen genau das Richtige für Sie.
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Denken Sie wie Ihre Kunden – Um sie zu verstehen und zu begeistern
- Narrated by: Mario Kunze
- Length: 3 hrs and 47 mins
- Release Date: 14-05-24
- Language: german
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₹538.13 or free with 30-day trial
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Die 7 Ausreden der Unternehmen [The 7 Excuses of Companies]
- Kunden wirklich verstehen und erfolgreich bleiben [Really Understand Customers and Remain Successful]
- Written by: Ingrid Gerstbach
- Narrated by: Sanja Nowara
- Length: 9 hrs and 45 mins
- Unabridged
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Kunden sind das Herzstück eines jeden Unternehmens. Um erfolgreich zu sein, muss man die Kundenbedürfnisse kennen und ständig mit den Kunden kommunizieren. Das weiß zwar eigentlich jeder–und doch tun sich viele schwer, das auch umzusetzen. In diesem Buch schildert Ingrid Gerstbach aus ihrer Beratungspraxis, welche sieben Ausreden Unternehmen am häuftigsten vorschieben, um den Kunden nicht in den Mittelpunkt zu stellen.
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Die 7 Ausreden der Unternehmen [The 7 Excuses of Companies]
- Kunden wirklich verstehen und erfolgreich bleiben [Really Understand Customers and Remain Successful]
- Narrated by: Sanja Nowara
- Length: 9 hrs and 45 mins
- Release Date: 25-04-24
- Language: german
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₹905.79 or free with 30-day trial
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Make Them Smile
- Why Customer Satisfaction Is the Key to Rapid and Sustainable Growth
- Written by: Dr. Sulman Ahmed
- Narrated by: Tom Beyer
- Length: 7 hrs and 33 mins
- Unabridged
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For hardworking and dedicated professional service providers, Make Them Smile offers a way out of the grind of living hour to billable hour, providing a road map for how to build a scalable, standardized brand that provides a consistent, repeatable, and high-quality customer experience.
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Make Them Smile
- Why Customer Satisfaction Is the Key to Rapid and Sustainable Growth
- Narrated by: Tom Beyer
- Length: 7 hrs and 33 mins
- Release Date: 07-05-24
- Language: English
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₹671.06 or free with 30-day trial
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Customer Magic: The Macquarie Way
- How to Reimagine Customer Experience to Transform Your Business
- Written by: Joseph A. Michelli
- Narrated by: Joseph A. Michelli
- Length: 4 hrs and 24 mins
- Unabridged
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It takes a special kind of magic for a challenger brand to achieve seemingly impossible customer-centric results. It’s that magic that makes Australian telecommunications company Macquarie Technology world leaders in award-winning customer experience. Joseph A. Michelli—the bestselling author of books about brands renowned for their stellar service and outstanding growth, such as The Ritz-Carlton, Mercedes-Benz, and Starbucks—was so impressed by Macquarie’s ability to deliver transformative customer experiences that he felt compelled to share this book.
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Customer Magic: The Macquarie Way
- How to Reimagine Customer Experience to Transform Your Business
- Narrated by: Joseph A. Michelli
- Length: 4 hrs and 24 mins
- Release Date: 26-03-24
- Language: English
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₹504.38 or free with 30-day trial
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