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感動経験でお客様の心をギュッとつかむ! スターバックスの教え
- Narrated by: 高橋 研二
- Length: 4 hrs and 33 mins
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感動経験でお客様の心をギュッとつかむ! スターバックスの教え
Narrated by:
高橋 研二
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Publisher's Summary
スターバックスコーヒージャパンで採用担当、人材育成、店舗運営などを経験した人事のプロフェッショナルが初めて明かす！ スタバが誇る人とサービスの秘密とは――。スタバの店員はなぜお客様の顔をじっと見つめるのか？ スタバで働いて得られる２つの基礎力とは？ 新人パートナーの自信を失わせずに育てる方法は？ どのようにチームの結束力を高めるのか？ 最悪のチームをどう改善するか？ 店舗の目標はどのように設定するのか？ etc…。どんな会社にも応用できる、最高の「人材」「仕組み」「カルチャー」を生み出すスタバ流マネジメントを大公開！
©2014 Masamichi MeguroPublished in Japan by Asahi Shimbun Publications Inc. (P) 2017 Audible, Inc.