Showing results for "Customer Service" in Careers
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The Customer Success Professional's Handbook
- How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth for Your Company
- Written by: Ashvin Vaidyanathan, Ruben Rabago
- Narrated by: Daniel Henning
- Length: 7 hrs and 22 mins
- Unabridged
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The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you're no longer selling just a product. You're selling an outcome.
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Highly Recommended For Beginners & Intermediate Professionals
- By Jagdish on 25-05-25
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The Customer Success Professional's Handbook
- How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth for Your Company
- Narrated by: Daniel Henning
- Length: 7 hrs and 22 mins
- Release Date: 24-03-20
- Language: English
- Business Development · Careers
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₹586.00 or free with 30-day trial
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Amaze Every Customer Every Time
- 52 Tools for Delivering the Most Amazing Customer Service on the Planet
- Written by: Shep Hyken
- Narrated by: Joe Bronzi
- Length: 5 hrs and 26 mins
- Unabridged
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You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business - in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top 10 customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction.
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Amaze Every Customer Every Time
- 52 Tools for Delivering the Most Amazing Customer Service on the Planet
- Narrated by: Joe Bronzi
- Length: 5 hrs and 26 mins
- Release Date: 12-05-14
- Language: English
- Careers · Customer Service · Marketing & Sales
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₹668.00 or free with 30-day trial
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Astounding Customer Service
- Written by: Dr. Tony Alessandra
- Narrated by: Dr. Tony Alessandra
- Length: 1 hr and 27 mins
- Original Recording
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What is the cost of losing a customer? In today's competitive environment, it is a cost no business can afford. It costs you up to 4 times more to get a new customer than it does to retain an existing one. However, That does not even take into account the fact that an unhappy customer will tell an average of 20 customers about their bad experiences, while a satisfied customer will only tell 10 people about their good experiences. This means you have to make twice as many customers happy as unhappy ...
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Astounding Customer Service
- Narrated by: Dr. Tony Alessandra
- Length: 1 hr and 27 mins
- Release Date: 06-08-14
- Language: English
- Careers · Personal Success · Self-Help
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₹703.00 or free with 30-day trial
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Customer Service Gold Dust Podcast
- Written by: Gavin Scott
- Original Recording
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Gavin Scott, charismatic customer service expert, hosts this weekly podcast where he shares his own experiences of being in the military, of business, of sport and of life, all through the magic of storytelling. Gavin's stories and humour are guaranteed to brighten your day.
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Recipe for Customer Service Success
- Written by: Rebecca L. Morgan
- Narrated by: Rebecca L. Morgan
- Length: 30 mins
- Abridged
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Learn how to mix up your own version of customer service success, how to define, match, and exceed your customer's expectations, how to reinforce and reward the behaviors you want repeated, and more.
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Recipe for Customer Service Success
- Narrated by: Rebecca L. Morgan
- Length: 30 mins
- Release Date: 26-09-03
- Language: English
- Careers · Management · Marketing
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₹468.00 or free with 30-day trial
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FÜR MANAGEMENT UND KARRIERE IM CUSTOMER SERVICE
- Written by: vernetzt! Magazin
- Original Recording
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Das vernetzt! MAGAZIN nimmt Trends im Kundenservice unter die Lupe Digitalisierung und Künstliche Intelligenz bestimmen die Zukunft im Kundenservice genauso, wie New Work, der Wertewandel oder Diversity. vernetzt! beleuchtet diese Themen aus unterschiedlichen Perspektiven. Das Ziel des Magazins: „People Worker“ zu inspirieren und zu motivieren. Mit Portraits, Interviews, Berichten, Kolumnen und Kommentaren. Von und mit klugen Köpfen aus Customer Service, Wissenschaft und Wirtschaft. Herausfordernd. Mutig. Berührend. Magazin-Abo: www.vernetzt-magazin.de/gratis-abo Wenn Dir die...
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Customer CEO
- How to Profit from the Power of Your Customers
- Written by: Chuck Wall
- Narrated by: Dana Hickox
- Length: 6 hrs and 16 mins
- Unabridged
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Most companies still operate as if they control their customers. But, in today's market, it's really the other way around. Customer CEO confronts the new market reality that customers choose which companies to do business with completely on their own terms. This effectively inverts the power, control, and direction of decision-making; to survive in this new landscape, organizations must quickly adapt.
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Customer CEO
- How to Profit from the Power of Your Customers
- Narrated by: Dana Hickox
- Length: 6 hrs and 16 mins
- Release Date: 18-12-13
- Language: English
- Careers · Customer Service · Marketing & Sales
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₹703.00 or free with 30-day trial
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Telecare
- How to Provide Exceptional Customer Service Over the Phone
- Written by: CareerTrack Publications
- Narrated by: Rick Brinkman, Rick Kirschner
- Length: 3 hrs and 50 mins
- Unabridged
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Every time the phone rings, your business is on the line. When customers call, how do your people come across? Are they friendly? Empathetic? In control? Willing to help - even if it means going out of their way? This informational course will give you tips and techniques to give your customers exceptional telephone customer service.
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Telecare
- How to Provide Exceptional Customer Service Over the Phone
- Narrated by: Rick Brinkman, Rick Kirschner
- Length: 3 hrs and 50 mins
- Release Date: 01-10-19
- Language: English
- Careers · Personal Success
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₹305.00 or free with 30-day trial
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Customer-Driven Service
- Written by: Tony Alessandra
- Narrated by: Tony Alessandra
- Length: 48 mins
- Original Recording
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If customer-driven service isn't already one of your organization's goals, it should be. In this program, Tony Alessandra, an expert on building business relationships, outlines some sure-fire strategies for consistently "wowing" your customers. You'll learn how to identify and exceed their expectations, build long-term relationships, and create what Alessandra calls "moments of magic."
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Customer-Driven Service
- Narrated by: Tony Alessandra
- Length: 48 mins
- Release Date: 16-12-99
- Language: English
- Careers · Leadership · Personal Success
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₹99.00 or free with 30-day trial
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Smart Service
- Real Time Customer Service Skills
- Written by: Marsha Sue Petrie
- Narrated by: Marsha Sue Petrie
- Length: 28 mins
- Unabridged
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This information is a must for every executive and employee. Everyone you touch every day is your customer: shareholders, employees, managers, partners, and that person purchasing your service or product. Manage customer complaints more effectively, retain a winning staff through savvy leadership techniques, enhance your operations to better satisfy everyone, learn how to add value to all client contacts, and find out what the customer really wants.
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Smart Service
- Real Time Customer Service Skills
- Narrated by: Marsha Sue Petrie
- Length: 28 mins
- Release Date: 21-05-09
- Language: English
- Careers · Personal Success
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₹281.00 or free with 30-day trial
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Custom Nation
- Why Customization Is the Future of Business and How to Profit From It
- Written by: Anthony Flynn, Emily Flynn Vencat
- Narrated by: Tori Kamal
- Length: 5 hrs and 30 mins
- Unabridged
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Customization is coming in every industry, for every product. Embrace it or get left behind. Smart brands such as Chipotle, Zazzle, Nike, and Pandora are ditching the outdated 20th century model of a one-size-fits-all approach to providing products and services. From a Netflix movie night to a marriage courtesy of eHarmony, customization is changing every corner of American life and business.
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Custom Nation
- Why Customization Is the Future of Business and How to Profit From It
- Narrated by: Tori Kamal
- Length: 5 hrs and 30 mins
- Release Date: 07-01-13
- Language: English
- Business Development · Careers
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₹668.00 or free with 30-day trial
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