Showing titles in Customer Service
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Mastering the Virtual Sale
- 7 Strategies to Explode Your Business in the New Economy
- Written by: Kerry Johnson MBA PhD
- Narrated by: Jared Zak
- Length: 7 hrs and 1 min
- Unabridged
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The way we do business in the US and across the world has changed. We now meet through Zoom, Skype, Meet, and Teams. Those who sell virtually are likely to suffer a longer sales process. Since 82 percent of communication is non-verbal, virtual communication is difficult.
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Mastering the Virtual Sale
- 7 Strategies to Explode Your Business in the New Economy
- Narrated by: Jared Zak
- Length: 7 hrs and 1 min
- Release Date: 25-01-22
- Language: English
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₹469.00 or free with 30-day trial
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Digital Customer Service
- Transforming Customer Experience for an On-Screen World
- Written by: Rick Delisi, Dan Michaeli
- Narrated by: Rick Delisi
- Length: 5 hrs and 35 mins
- Unabridged
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Digital Customer Service traces the evolution of customer service - as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world.
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Digital Customer Service
- Transforming Customer Experience for an On-Screen World
- Narrated by: Rick Delisi
- Length: 5 hrs and 35 mins
- Release Date: 21-12-21
- Language: English
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₹375.00 or free with 30-day trial
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The Experience
- The 5 Principles of Disney Service and Relationship Excellence
- Written by: Bruce Loeffler, Brian Church
- Narrated by: Kevin Young
- Length: 8 hrs and 47 mins
- Unabridged
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The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company. Co-author Bruce Loeffler spent 10 years at Disney World overseeing service excellence. He has partnered with Brian T. Church to show you how to bring that same level of care and value to your own organization.
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The Experience
- The 5 Principles of Disney Service and Relationship Excellence
- Narrated by: Kevin Young
- Length: 8 hrs and 47 mins
- Release Date: 27-07-20
- Language: English
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₹469.00 or free with 30-day trial
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Igniting Customer Connections
- Fire Up Your Company's Growth by Multiplying Customer Experience and Engagement
- Written by: Andrew Frawley
- Narrated by: Corey Gagne
- Length: 5 hrs and 6 mins
- Unabridged
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Igniting Customer Connections explores how organizations of all sizes can build powerful and profitable customer relationships in a today's increasingly complex, fast-paced, and fragmented marketplace. Written by the president of one of the world's largest marketing firms, the audiobook provides expert insights about connecting with customers effectively across all channels and over time. The central premise is a refreshingly different, evidence-based approach called Return On Experience and Engagement, or ROE2.
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Igniting Customer Connections
- Fire Up Your Company's Growth by Multiplying Customer Experience and Engagement
- Narrated by: Corey Gagne
- Length: 5 hrs and 6 mins
- Release Date: 29-07-20
- Language: English
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₹375.00 or free with 30-day trial
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Fish! Sticks
- Written by: Stephen C. Lundin PhD PhD
- Narrated by: Oliver Wyman
- Length: 2 hrs and 38 mins
- Unabridged
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Find inspiration and motivation in the workplace with this essential road map for passion and purpose in the business world. In this third installment in the popular Fish! series, the authors examine change as a necessary, ongoing process that should never stop—at least not if one wants to...
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Fish! Sticks
- Narrated by: Oliver Wyman
- Length: 2 hrs and 38 mins
- Release Date: 26-02-04
- Language: English
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₹500.00 or free with 30-day trial
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Tiny Noticeable Things
- The Secret Weapon to Making a Difference in Business
- Written by: Adrian Webster
- Narrated by: Liam Gerrard
- Length: 3 hrs and 54 mins
- Unabridged
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TNTs are tiny noticeable things. They are all the little things that people don't need to do but do. Though small, they create the biggest, longest lasting impressions in people's minds; they show how much you care; they make and break relationships - yet they cost nothing. In Tiny Noticeable Things: The Secret Weapon to Making a Difference in Business, you'll learn how to use the explosive power of TNTs to get where you want to be in business and in everything you do.
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Tiny Noticeable Things
- The Secret Weapon to Making a Difference in Business
- Narrated by: Liam Gerrard
- Length: 3 hrs and 54 mins
- Release Date: 21-09-21
- Language: English
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₹469.00 or free with 30-day trial
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The Wallet Allocation Rule
- Winning the Battle for Share
- Written by: Timothy Keiningham, Lerzan Aksoy, Luke Williams,
- Narrated by: Christopher Kipiniak
- Length: 5 hrs and 48 mins
- Unabridged
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The Wallet Allocation Rule is a revolutionary, definitive guide for winning the battle for share of customers' hearts, minds, and wallets. Backed by rock-solid science published in the Harvard Business Review and MIT Sloan Management Review, this landmark book introduces a new and rigorously tested approach - the wallet allocation rule - that is proven to link to the most important measure of customer loyalty: share of wallet.
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The Wallet Allocation Rule
- Winning the Battle for Share
- Narrated by: Christopher Kipiniak
- Length: 5 hrs and 48 mins
- Release Date: 27-07-20
- Language: English
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₹375.00 or free with 30-day trial
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Your Customer Rules!
- Delivering the Me2B Experiences that Today's Customers Demand
- Written by: Bill Price, David Jaffe
- Narrated by: Steven Cooper
- Length: 7 hrs and 4 mins
- Unabridged
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Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips - and can influence the purchase decisions and behaviors of millions of others. With this comes a shift in the balance of power, and every company must come to terms with the fact that the customer is in control. Interacting with customers in the way they want is an essential business strategy and, in many industries, the key to business success.
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Your Customer Rules!
- Delivering the Me2B Experiences that Today's Customers Demand
- Narrated by: Steven Cooper
- Length: 7 hrs and 4 mins
- Release Date: 27-07-20
- Language: English
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₹469.00 or free with 30-day trial
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UnSelling
- The New Customer Experience
- Written by: Scott Stratten, Alison Kramer
- Narrated by: Scott Stratten, Alison Kramer
- Length: 6 hrs and 31 mins
- Unabridged
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UnSelling is about everything but the sell. We put all of our focus on the individual purchase transaction, while putting the rest of our business actions second. We've become blind to customer service, support, branding, experiences, and even product quality. Sixty percent of a purchasing decision is made before a customer even contacts you. We have funnel vision, and it needs to stop. UnSelling is about the big picture: creating repeat customers, not one-time buyers. Create loyal clients that refer others, not faceless numbers.
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UnSelling
- The New Customer Experience
- Narrated by: Scott Stratten, Alison Kramer
- Length: 6 hrs and 31 mins
- Release Date: 27-07-20
- Language: English
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₹469.00 or free with 30-day trial
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The New Rules of Sales and Service
- How to Use Agile Selling, Real-Time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business
- Written by: David Meerman Scott
- Narrated by: David Meerman Scott
- Length: 10 hrs and 30 mins
- Unabridged
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Required listening for any organization that interacts with the public - ranging from independent consultants to established large corporations and small businesses to new start-ups and nonprofits - The New Rules of Sales and Service is the essential guidebook for anyone attempting to navigate the exciting and evolving digital landscape.
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The New Rules of Sales and Service
- How to Use Agile Selling, Real-Time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business
- Narrated by: David Meerman Scott
- Length: 10 hrs and 30 mins
- Release Date: 27-07-20
- Language: English
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₹836.00 or free with 30-day trial
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Becoming the Change
- Leadership Behavior Strategies for Continuous Improvement in Healthcare
- Written by: John Toussaint, Kim Barnas, Emily Adams - contributor
- Narrated by: Kyle Tait
- Length: 5 hrs and 37 mins
- Unabridged
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Health care is in the midst of a massive disruption. With financial structures in tatters and the future uncertain, this is the moment to begin the revolution. But first, leaders need to learn how to support staff at all levels as they make transformational improvements in care. This book demonstrates that real change is very personal and has to start at the top - whether you're an executive, governing board member, manager, or physician.
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Becoming the Change
- Leadership Behavior Strategies for Continuous Improvement in Healthcare
- Narrated by: Kyle Tait
- Length: 5 hrs and 37 mins
- Release Date: 14-07-21
- Language: English
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₹469.00 or free with 30-day trial
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Kunden lesen - Verstehen - Begeistern & gewinnen! Hypnose / Meditation
- Kundengewinnung mit System - Kundennutzen & Kundenbeziehungsprozesse stärken - Kunden lieben & lesen
- Written by: Dr. Alfred Pöltel
- Narrated by: Marvin Krause
- Length: 48 mins
- Unabridged
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Wie kann ich erfolgreich Kunden lesen und verstehen? Wie kann ich ständig neue Kunden begeistern und gewinnen? Wie kann man es schaffen, dass die Kunden einen lieben? Was muss eine tiefenwirksame Hypnose für die Kundengewinnung können? Diese Fragen haben Dr. Alfred Pöltel die letzten Jahre intensiv begleitet. Durch viele Forschungen hat er den Schlüssel gefunden. Und gibt diesen nun in seinem neuartigen Selbsthypnose Programm weiter.
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Kunden lesen - Verstehen - Begeistern & gewinnen! Hypnose / Meditation
- Kundengewinnung mit System - Kundennutzen & Kundenbeziehungsprozesse stärken - Kunden lieben & lesen
- Narrated by: Marvin Krause
- Length: 48 mins
- Release Date: 15-06-22
- Language: german
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₹166.00 or free with 30-day trial
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Success Is in Your Sphere
- Leverage the Power of Relationships to Achieve Your Business Goals
- Written by: Zvi Band
- Narrated by: Steven Jay Cohen
- Length: 8 hrs
- Unabridged
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Our professional relationships are the most important asset we have when it comes to growing our careers and our businesses. Most people think of this as “networking”. But in today’s hyperconnected market, the most cost-effective and high-return route to new, repeat, and referral business is through our existing networks, not through adding more social media “friends” and “connections”. This transformative guide from relationship marketing expert Zvi Band shows you how to deepen your personal connections to achieve your professional goals.
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Success Is in Your Sphere
- Leverage the Power of Relationships to Achieve Your Business Goals
- Narrated by: Steven Jay Cohen
- Length: 8 hrs
- Release Date: 13-04-21
- Language: English
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₹668.00 or free with 30-day trial
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Extrameile Kundenservice
- Sales-up-Call
- Written by: Stephan Heinrich, Maria-Theresa Schinnerl
- Narrated by: Stephan Heinrich, Maria-Theresa Schinnerl
- Length: 1 hr
- Unabridged
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1.) Service - das Marketing der Zukunft! 2.) Performance-Check - Worum geht´s konkret? 3.) Extrameile für KundInnen. a.) Der REIZ-ende Kunde - Was tun wenn der Kunde laut wird? b.) Service-Sünden tun weh. c.) Service-Persönlichkeit sein.
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Extrameile Kundenservice
- Sales-up-Call
- Narrated by: Stephan Heinrich, Maria-Theresa Schinnerl
- Series: Sales-up-Call
- Length: 1 hr
- Release Date: 09-03-21
- Language: german
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₹233.00 or free with 30-day trial
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Il Denaro - un Mito
- Written by: Ben Sweetland
- Narrated by: Stefano Trillini
- Length: 18 mins
- Unabridged
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Lo scopo di questo capitolo è quello di darti un vero concetto per quanto riguarda l'irrealtà del denaro. Uno lotta così duramente per i soldi, quando in realtà ciò che sta veramente cercando è il risultato, ciò che si ottiene con i soldi: sicurezza, cibo, riparo, vestiti, ecc. Guardiamo al denaro come qualcosa di reale. Prendiamo un dollaro e lo teniamo nelle nostre mani e sentiamo di avere qualcosa di sostanziale. In realtà, per quanto il suo valore stabile sia fonte di preoccupazione, una moneta è flessibile come un elastico.
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Il Denaro - un Mito
- Narrated by: Stefano Trillini
- Length: 18 mins
- Release Date: 09-03-21
- Language: italian
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₹190.00 or free with 30-day trial
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So wird jede Veranstaltung zum Erfolg
- Written by: Torsten Schröder
- Narrated by: Torsten Schröder
- Length: 1 hr and 23 mins
- Unabridged
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Eine erfolgreich durchgeführte Veranstaltung ist ein optimales Instrument, um neue Kunden zu gewinnen und Bestandskunden noch stärker zu binden. Sie bietet auch den idealen Rahmen, um Produkte und Dienstleistungen wirkungsvoll in der Öffentlichkeit zu präsentieren. Bei den eigenen Mitarbeitern sorgen ein gelungenes Kick-Off-Event oder eine emotionale Weihnachtsfeier für einen Motivationsschub und verstärken so die Identifikation mit dem Arbeitgeber.
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So wird jede Veranstaltung zum Erfolg
- Narrated by: Torsten Schröder
- Length: 1 hr and 23 mins
- Release Date: 05-03-21
- Language: german
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₹200.00 or free with 30-day trial
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Bedürfnisorientiertes Verkaufen
- Sales-up-Call
- Written by: Stephan Heinrich, Mira Mühlenhof
- Narrated by: Stephan Heinrich, Mira Mühlenhof
- Length: 1 hr and 4 mins
- Unabridged
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Jeder Kunde hat ein tieferes Bedürfnis, warum er kauft. Lernen Sie, dieses zu lesen. Der Key to see erklärt. 10 Gründe, warum jemand kauft, wie an dieses Gefühl zu appellieren ist, Also: Werden auch Sie zum Menschenflüsterer!
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Bedürfnisorientiertes Verkaufen
- Sales-up-Call
- Narrated by: Stephan Heinrich, Mira Mühlenhof
- Series: Sales-up-Call
- Length: 1 hr and 4 mins
- Release Date: 05-02-21
- Language: german
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₹233.00 or free with 30-day trial
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Happy Customers Bundle: 3 in 1 Bundle
- Customer Success, Never Lose a Customer Again, and Customer Loyalty
- Written by: Aryana Konnor, Kinsley Thorley, William Grason
- Narrated by: Marcus Mulenga, Stella June
- Length: 2 hrs and 4 mins
- Unabridged
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Every businessman and entrepreneur worth his salt knows that the most important element for every business is the people. It's not your products or the revenue but the people. An ideal situation would be that all of your customers are 100% happy all the time, but this is impossible. At some point, some of them would be unsatisfied. It is important to understand what to expect from your customers and what your customers expect of you so you can provide great customer service that would leave both parties happy and satisfied.
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Happy Customers Bundle: 3 in 1 Bundle
- Customer Success, Never Lose a Customer Again, and Customer Loyalty
- Narrated by: Marcus Mulenga, Stella June
- Series: Happy Customers, Book 1
- Length: 2 hrs and 4 mins
- Release Date: 27-01-21
- Language: English
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₹305.00 or free with 30-day trial
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Akquise@B2B
- Neukundengewinnung im digitalen Zeitalter
- Written by: Stephan Heinrich
- Narrated by: Stephan Heinrich
- Length: 9 hrs and 25 mins
- Unabridged
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Lernen Sie mit diesem Hörbuch, wie Sie im digitalen Zeitalter Ihre Neukundengewinnung vorantreiben! Im Rahmen der Digitalisierung ist es nicht leicht, Neukunden durch bisher bekannte Akquise-Strategien zu gewinnen. Der Vertrieb via Telefon ist heutzutage zwar nicht unmöglich, es handelt sich jedoch auch nicht um einen der beliebtesten Vertriebskanäle. Dieses Buch zeigt Ihnen daher, wie Sie mittels digitaler Neukundengewinnung Ihre Zielgruppe erweitern.
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Akquise@B2B
- Neukundengewinnung im digitalen Zeitalter
- Narrated by: Stephan Heinrich
- Length: 9 hrs and 25 mins
- Release Date: 26-01-21
- Language: german
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₹635.00 or free with 30-day trial
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Watchdog
- How Protecting Consumers Can Save Our Families, Our Economy, and Our Democracy
- Written by: Richard Cordray, Elizabeth Warren - foreword
- Narrated by: Rick Adamson
- Length: 10 hrs and 16 mins
- Unabridged
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Every day across America, consumers face issues with credit cards, mortgages, car loans, and student loans. When they are cheated or mistreated, all too often they hit a brick wall against the financial companies. People are fed up with being run over by big corporations, and few have the resources or expertise to fight back on their own. It is no wonder consumers feel powerless: they are outgunned every step of the way. Since 1970, the financial industry has doubled in size. It is the biggest source of campaign contributions....
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Watchdog
- How Protecting Consumers Can Save Our Families, Our Economy, and Our Democracy
- Narrated by: Rick Adamson
- Length: 10 hrs and 16 mins
- Release Date: 28-07-20
- Language: English
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₹586.00 or free with 30-day trial
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