Showing titles in Customer Service
-
-
Delight Your Customers
- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
- Written by: Steve Curtin
- Narrated by: Sean Pratt
- Length: 6 hrs and 29 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
Delight Your Customers reveals three truths common to all exceptional customer service experiences and presents seven behaviors that, when demonstrated by employees, distinguish extraordinary customer service from the ordinary transactional customer service to which consumers have become accustomed. With real-world stories and many examples from a variety of industries, this audiobook is a resource that will help listeners everywhere take their customer service from ordinary to extraordinary!
Preview -
Delight Your Customers
- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
- Narrated by: Sean Pratt
- Length: 6 hrs and 29 mins
- Release Date: 02-07-13
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹655.38 or free with 30-day trial
-
-
-
Brand Real
- How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty
- Written by: Laurence Vincent
- Narrated by: Joe Geoffrey
- Length: 8 hrs and 1 min
- Unabridged
-
Overall0
-
Performance0
-
Story0
Organizations are forever pouring creative energy into their branding strategies, tweaking their logos and websites, and building identities that range from warm and fuzzy to ultracool and edgy. But many forget that a brand, at its heart, is a promise to deliver results. If your brand experience fails to live up to that promise, customers will take their business elsewhere. Brand Real is a unique business strategy guide for making a brand’s promise stand up at every customer touchpoint.
Preview -
Brand Real
- How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty
- Narrated by: Joe Geoffrey
- Length: 8 hrs and 1 min
- Release Date: 08-12-12
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹671.06 or free with 30-day trial
-
-
-
Listen Up!
- How to Tune In to Customers and Turn Down the Noise
- Written by: Karen Mangia
- Narrated by: Rachel Perry
- Length: 7 hrs and 34 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
There's one voice that matters more than any other: the voice of the customer. Learn how to fully understand the number one source of your organization's prosperity, profits, and productivity. These actionable insights will help you to better connect with your customers and gain an undeniable lead over your competition. Listen Up!: How to Tune In to Customers and Turn Down the Noise reveals how to create a customer experience that's built on listening and designed for engagement.
Preview -
Listen Up!
- How to Tune In to Customers and Turn Down the Noise
- Narrated by: Rachel Perry
- Length: 7 hrs and 34 mins
- Release Date: 17-11-20
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹671.06 or free with 30-day trial
-
-
-
Customer Service The Sandler Way
- 48 Rules for Strategic Customer Care
- Written by: Anne MacKeigan
- Narrated by: Sean Pratt
- Length: 3 hrs and 56 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
What would a social media revolt, based on a single mishandled customer exchange, cost your company? This book's 48 rules for strategic customer care give you the guidelines you need to make intelligent strategic investments in customer care, based on the world-famous Sandler Selling System. Customer Service: The Sandler Way helps you and create and sustain a working culture built on the belief that the customer not only matters, but is the only reason your organization exists.
Preview -
Customer Service The Sandler Way
- 48 Rules for Strategic Customer Care
- Narrated by: Sean Pratt
- Length: 3 hrs and 56 mins
- Release Date: 01-11-18
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹378.16 or free with 30-day trial
-
-
-
The Innovative Sale
- Unleash Your Creativity for Better Customer Solutions and Extraordinary Results
- Written by: Mark Donnolo
- Narrated by: Walter Dixon
- Length: 4 hrs and 21 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
When it comes to strategies, salespeople usually veer toward one of two extremes: operating analytically…or by the seat of their pants. In this groundbreaking audiobook on sales creativity, listeners will learn how to integrate the right-brain aptitude for innovation with the left-brain affinity for logic and process. The result is a fresh, dynamic approach that addresses customers' needs while expanding the salesperson's entire way of thinking.
Preview -
The Innovative Sale
- Unleash Your Creativity for Better Customer Solutions and Extraordinary Results
- Narrated by: Walter Dixon
- Length: 4 hrs and 21 mins
- Release Date: 07-02-14
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹458.27 or free with 30-day trial
-
-
-
High-Tech, High-Touch Customer Service
- Inspire Timeless Loyalty in the Demanding New World of Social Commerce
- Written by: Micah Solomon
- Narrated by: Micah Solomon, Sean Pratt
- Length: 6 hrs and 7 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.
Preview -
High-Tech, High-Touch Customer Service
- Inspire Timeless Loyalty in the Demanding New World of Social Commerce
- Narrated by: Micah Solomon, Sean Pratt
- Length: 6 hrs and 7 mins
- Release Date: 11-04-13
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹655.38 or free with 30-day trial
-
-
-
The End of Business as Usual
- Rewire the Way You Work to Succeed in the Consumer Revolution
- Written by: Brian Solis
- Narrated by: Sean Pratt, Brian Solis
- Length: 11 hrs and 8 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
It’s a new era of business and consumerism - and you play a role in defining it.
Today’s biggest trends - the mobile web, social media, real time - have produced a new consumer landscape. The End of Business As Usual explores this complex information revolution, how it has changed the future of business, media, and culture, and what you can do about it. This is the end of business as usual and the beginning of a new era of relevance.
Preview -
The End of Business as Usual
- Rewire the Way You Work to Succeed in the Consumer Revolution
- Narrated by: Sean Pratt, Brian Solis
- Length: 11 hrs and 8 mins
- Release Date: 01-03-12
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹833.60 or free with 30-day trial
-
-
-
The Orange Code
- How ING Direct Succeeded by Being a Rebel With a Cause
- Written by: Arkadi Kuhlmann, Bruce Philp
- Narrated by: Bill Weideman, Jim Bond
- Length: 10 hrs and 33 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
From the mid-90s to the present, ING Direct grew from a mere concept to an ocean-spanning global enterprise, now managing over $75 billion in assets and with over 7 million customers, earning unprecedented levels of consumer trust and affinity. The Orange Code is a story about conventional wisdom, and how to win by ignoring it completely.
Preview -
The Orange Code
- How ING Direct Succeeded by Being a Rebel With a Cause
- Narrated by: Bill Weideman, Jim Bond
- Length: 10 hrs and 33 mins
- Release Date: 03-11-08
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹671.06 or free with 30-day trial
-
-
-
Rules to Break and Laws to Follow
- How Your Business Can Beat the Crisis of Short-Termism
- Written by: Don Peppers, Martha Rogers Ph.D.
- Narrated by: Don Peppers, Martha Rogers Ph.D.
- Length: 7 hrs and 2 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
In Rules to Break and Laws to Follow, marketing gurus Don Peppers and Martha Rogers challenge you to break the rules and propose a whole new way of thinking about how to create real shareholder value in today's competitive environment, operating with today's technologies.
Preview -
Rules to Break and Laws to Follow
- How Your Business Can Beat the Crisis of Short-Termism
- Narrated by: Don Peppers, Martha Rogers Ph.D.
- Length: 7 hrs and 2 mins
- Release Date: 15-05-08
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹671.06 or free with 30-day trial
-
-
-
Make Them Smile
- Why Customer Satisfaction Is the Key to Rapid and Sustainable Growth
- Written by: Dr. Sulman Ahmed
- Narrated by: Tom Beyer
- Length: 7 hrs and 33 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
For hardworking and dedicated professional service providers, Make Them Smile offers a way out of the grind of living hour to billable hour, providing a road map for how to build a scalable, standardized brand that provides a consistent, repeatable, and high-quality customer experience.
Preview -
Make Them Smile
- Why Customer Satisfaction Is the Key to Rapid and Sustainable Growth
- Narrated by: Tom Beyer
- Length: 7 hrs and 33 mins
- Release Date: 07-05-24
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹671.06 or free with 30-day trial
-
-
-
-
Customer Magic: The Macquarie Way
- How to Reimagine Customer Experience to Transform Your Business
- Written by: Joseph A. Michelli
- Narrated by: Joseph A. Michelli
- Length: 4 hrs and 24 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
It takes a special kind of magic for a challenger brand to achieve seemingly impossible customer-centric results. It’s that magic that makes Australian telecommunications company Macquarie Technology world leaders in award-winning customer experience. Joseph A. Michelli—the bestselling author of books about brands renowned for their stellar service and outstanding growth, such as The Ritz-Carlton, Mercedes-Benz, and Starbucks—was so impressed by Macquarie’s ability to deliver transformative customer experiences that he felt compelled to share this book.
Preview -
Customer Magic: The Macquarie Way
- How to Reimagine Customer Experience to Transform Your Business
- Narrated by: Joseph A. Michelli
- Length: 4 hrs and 24 mins
- Release Date: 26-03-24
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹504.38 or free with 30-day trial
-
-
-
The Power of Positive Selling
- Written by: Dan Strutzel, Traci Shoblom
- Narrated by: Jared Zak
- Length: 4 hrs and 23 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
Selling depends on a relationship. That relationship might last only a few minutes, or extend through an entire lifetime, but in order to conduct a sales transaction, there must be a relationship. The Power of Charisma authors Dan Strutzel and Traci Shoblom will show you the way. Every profession must change in order to keep up with the times. There’s an old saying that even if your company makes the best buggy whip, your sales people still won’t be able to sell them because no one has horse buggies anymore. We have cars. Times change. Products change. Sales is changing too.
Preview -
The Power of Positive Selling
- Narrated by: Jared Zak
- Length: 4 hrs and 23 mins
- Release Date: 29-01-26
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹504.38 or free with 30-day trial
-
-
-
The Soul of Strategy
- Building Customer Centric Organizations
- Written by: Bernard J. Jaworski, David E. Sprott
- Narrated by: Asa Siegel
- Length: 9 hrs and 22 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
In The Soul of Strategy, two veteran strategists and academics deliver a straightforward new approach to business strategy―one that builds and expands on the classic work of Peter Drucker―recognizing the inescapable reality, faced by every organization, that a firm's primary job is to create and keep customers.
Preview -
The Soul of Strategy
- Building Customer Centric Organizations
- Narrated by: Asa Siegel
- Length: 9 hrs and 22 mins
- Release Date: 20-01-26
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹671.06 or free with 30-day trial
-
-
-
Dealing with Difficult People
- Written by: Roy Lilley
- Narrated by: Timothy Andrés Pabon
- Length: 3 hrs and 41 mins
- Unabridged
-
Overall2
-
Performance1
-
Story2
Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create. Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.
Preview -
Dealing with Difficult People
- Narrated by: Timothy Andrés Pabon
- Length: 3 hrs and 41 mins
- Release Date: 28-05-19
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹378.16 or free with 30-day trial
-
-
-
Salesforce Certified Platform Administrator Study Guide
- Launch and Elevate Your Salesforce Career
- Written by: Mike Wheeler
- Narrated by: Mike Chamberlain
- Length: 13 hrs and 10 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
Whether you're just starting your Salesforce journey, planning a career shift, or simply curious about the world of cloud computing and customer relationship management (CRM), this practical book is the source you need. Packed with foundational knowledge and practical insights, the Salesforce Certified Administrator Study Guide helps you understand the cloud, CRM, and the entire Salesforce ecosystem.
Preview -
Salesforce Certified Platform Administrator Study Guide
- Launch and Elevate Your Salesforce Career
- Narrated by: Mike Chamberlain
- Length: 13 hrs and 10 mins
- Release Date: 30-12-25
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹667.71 or free with 30-day trial
-
-
-
The Storyteller’s Advantage
- How Powerful Narratives Make Businesses Thrive
- Written by: Christina Farr
- Narrated by: Florence Howard
- Length: 8 hrs and 26 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
Brought to you by Penguin. For decades, the business world has been content with leaders who drive profits and make strategic decisions. But in today's ultracompetitive world, that is simply not enough. The ability to tell a compelling story about your product or service is no longer just a...
Preview -
The Storyteller’s Advantage
- How Powerful Narratives Make Businesses Thrive
- Narrated by: Florence Howard
- Length: 8 hrs and 26 mins
- Release Date: 25-09-25
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹671.06 or free with 30-day trial
-
-
-
How to Sell
- Everything You Need to Think, Know and Do to Have Greater Sales Conversations
- Written by: Steve Radford
- Narrated by: Steve Radford
- Length: 6 hrs and 20 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
The essential handbook for frontline salespeople who want to improve, and the sales managers and leaders who want to help them.
Preview -
How to Sell
- Everything You Need to Think, Know and Do to Have Greater Sales Conversations
- Narrated by: Steve Radford
- Length: 6 hrs and 20 mins
- Release Date: 25-11-25
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹671.06 or free with 30-day trial
-
-
-
Everyone's a Critic
- Winning Customers in a Review-Driven World
- Written by: Bill Tancer
- Narrated by: Sean Pratt
- Length: 6 hrs and 10 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
How businesses can harness the power of online consumer reviews. More than seventy percent of consumers now consult online reviews before making purchases, and they take those picks and pans very seriously. A disgruntled but ignorant customer on Yelp might have more clout than any expert guidebook, magazine article, or newspaper critic. No wonder many businesses feel terrified by the review-driven marketplace.
Preview -
Everyone's a Critic
- Winning Customers in a Review-Driven World
- Narrated by: Sean Pratt
- Length: 6 hrs and 10 mins
- Release Date: 16-10-14
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹655.38 or free with 30-day trial
-
-
-
Hug Your Customers
- STILL The Proven Way to Personalize Sales and Achieve Astounding Results
- Written by: Jack Mitchell
- Narrated by: Jack Mitchell
- Length: 7 hrs and 54 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
Revised and updated for the first time since original publication! Here is the 200,000-copy staple, praised by Warren Buffett as "a gem ... I wish everyone at Berkshire would follow [Jack Mitchell's] advice--we would own the world." If you want to put your arms around your business and bottom...
Preview -
Hug Your Customers
- STILL The Proven Way to Personalize Sales and Achieve Astounding Results
- Narrated by: Jack Mitchell
- Length: 7 hrs and 54 mins
- Release Date: 14-04-15
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹671.06 or free with 30-day trial
-
-
-
Denken Sie wie Ihre Kunden – Um sie zu verstehen und zu begeistern
- Written by: Herbert Höckel
- Narrated by: Mario Kunze
- Length: 3 hrs and 47 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
DENKEN SIE WIE IHRE KUNDEN: Die Wünsche und Bedürfnisse des Kunden in den Mittelpunkt des unternehmerischen Handelns stellen. Empfehlungen von Lösungsansätzen für Ihren beruflichen Alltag. Sie haben bemerkt, dass die Geschäftswelt im digitalen Zeitalter unberechenbar geworden ist? Deshalb fragen Sie sich, wie man Kunden dennoch effektiv erreichen kann? Ihr Ziel ist es, Kunden zu begeistern und langfristig für sich zu gewinnen, indem Sie Kundenzentrierung aktiv in ihren beruflichen Alltag einbinden? Dann ist dieses Hörbuch mit praxisrelevanten Lösungsansätzen genau das Richtige für Sie.
Preview -
Denken Sie wie Ihre Kunden – Um sie zu verstehen und zu begeistern
- Narrated by: Mario Kunze
- Length: 3 hrs and 47 mins
- Release Date: 14-05-24
- Language: german
Failed to add items
Sorry, we are unable to add the item because your shopping basket is already at capacity.Add to cart failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
₹538.13 or free with 30-day trial
-