Showing titles in Customer Service
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Extrameile Kundenservice
- Sales-up-Call
- Written by: Stephan Heinrich, Maria-Theresa Schinnerl
- Narrated by: Stephan Heinrich, Maria-Theresa Schinnerl
- Length: 1 hr
- Unabridged
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1.) Service - das Marketing der Zukunft! 2.) Performance-Check - Worum geht´s konkret? 3.) Extrameile für KundInnen. a.) Der REIZ-ende Kunde - Was tun wenn der Kunde laut wird? b.) Service-Sünden tun weh. c.) Service-Persönlichkeit sein.
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Extrameile Kundenservice
- Sales-up-Call
- Narrated by: Stephan Heinrich, Maria-Theresa Schinnerl
- Series: Sales-up-Call
- Length: 1 hr
- Release Date: 09-03-21
- Language: german
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₹233.00 or free with 30-day trial
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Il Denaro - un Mito
- Written by: Ben Sweetland
- Narrated by: Stefano Trillini
- Length: 18 mins
- Unabridged
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Lo scopo di questo capitolo è quello di darti un vero concetto per quanto riguarda l'irrealtà del denaro. Uno lotta così duramente per i soldi, quando in realtà ciò che sta veramente cercando è il risultato, ciò che si ottiene con i soldi: sicurezza, cibo, riparo, vestiti, ecc. Guardiamo al denaro come qualcosa di reale. Prendiamo un dollaro e lo teniamo nelle nostre mani e sentiamo di avere qualcosa di sostanziale. In realtà, per quanto il suo valore stabile sia fonte di preoccupazione, una moneta è flessibile come un elastico.
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Il Denaro - un Mito
- Narrated by: Stefano Trillini
- Length: 18 mins
- Release Date: 09-03-21
- Language: italian
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₹190.00 or free with 30-day trial
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So wird jede Veranstaltung zum Erfolg
- Written by: Torsten Schröder
- Narrated by: Torsten Schröder
- Length: 1 hr and 23 mins
- Unabridged
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Eine erfolgreich durchgeführte Veranstaltung ist ein optimales Instrument, um neue Kunden zu gewinnen und Bestandskunden noch stärker zu binden. Sie bietet auch den idealen Rahmen, um Produkte und Dienstleistungen wirkungsvoll in der Öffentlichkeit zu präsentieren. Bei den eigenen Mitarbeitern sorgen ein gelungenes Kick-Off-Event oder eine emotionale Weihnachtsfeier für einen Motivationsschub und verstärken so die Identifikation mit dem Arbeitgeber.
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So wird jede Veranstaltung zum Erfolg
- Narrated by: Torsten Schröder
- Length: 1 hr and 23 mins
- Release Date: 05-03-21
- Language: german
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₹200.00 or free with 30-day trial
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Bedürfnisorientiertes Verkaufen
- Sales-up-Call
- Written by: Stephan Heinrich, Mira Mühlenhof
- Narrated by: Stephan Heinrich, Mira Mühlenhof
- Length: 1 hr and 4 mins
- Unabridged
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Jeder Kunde hat ein tieferes Bedürfnis, warum er kauft. Lernen Sie, dieses zu lesen. Der Key to see erklärt. 10 Gründe, warum jemand kauft, wie an dieses Gefühl zu appellieren ist, Also: Werden auch Sie zum Menschenflüsterer!
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Bedürfnisorientiertes Verkaufen
- Sales-up-Call
- Narrated by: Stephan Heinrich, Mira Mühlenhof
- Series: Sales-up-Call
- Length: 1 hr and 4 mins
- Release Date: 05-02-21
- Language: german
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₹233.00 or free with 30-day trial
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Happy Customers Bundle: 3 in 1 Bundle
- Customer Success, Never Lose a Customer Again, and Customer Loyalty
- Written by: Aryana Konnor, Kinsley Thorley, William Grason
- Narrated by: Marcus Mulenga, Stella June
- Length: 2 hrs and 4 mins
- Unabridged
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Every businessman and entrepreneur worth his salt knows that the most important element for every business is the people. It's not your products or the revenue but the people. An ideal situation would be that all of your customers are 100% happy all the time, but this is impossible. At some point, some of them would be unsatisfied. It is important to understand what to expect from your customers and what your customers expect of you so you can provide great customer service that would leave both parties happy and satisfied.
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Happy Customers Bundle: 3 in 1 Bundle
- Customer Success, Never Lose a Customer Again, and Customer Loyalty
- Narrated by: Marcus Mulenga, Stella June
- Series: Happy Customers, Book 1
- Length: 2 hrs and 4 mins
- Release Date: 27-01-21
- Language: English
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₹305.00 or free with 30-day trial
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Akquise@B2B
- Neukundengewinnung im digitalen Zeitalter
- Written by: Stephan Heinrich
- Narrated by: Stephan Heinrich
- Length: 9 hrs and 25 mins
- Unabridged
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Lernen Sie mit diesem Hörbuch, wie Sie im digitalen Zeitalter Ihre Neukundengewinnung vorantreiben! Im Rahmen der Digitalisierung ist es nicht leicht, Neukunden durch bisher bekannte Akquise-Strategien zu gewinnen. Der Vertrieb via Telefon ist heutzutage zwar nicht unmöglich, es handelt sich jedoch auch nicht um einen der beliebtesten Vertriebskanäle. Dieses Buch zeigt Ihnen daher, wie Sie mittels digitaler Neukundengewinnung Ihre Zielgruppe erweitern.
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Akquise@B2B
- Neukundengewinnung im digitalen Zeitalter
- Narrated by: Stephan Heinrich
- Length: 9 hrs and 25 mins
- Release Date: 26-01-21
- Language: german
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₹635.00 or free with 30-day trial
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Unleashing Excellence
- The Complete Guide to Ultimate Customer Service, 2nd Edition
- Written by: Dennis Snow, Teri Yanovitch
- Narrated by: Kimberly Farr
- Length: 7 hrs and 38 mins
- Unabridged
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In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance.
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Unleashing Excellence
- The Complete Guide to Ultimate Customer Service, 2nd Edition
- Narrated by: Kimberly Farr
- Length: 7 hrs and 38 mins
- Release Date: 09-07-20
- Language: English
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₹469.00 or free with 30-day trial
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The Hidden Power of Your Customers
- 4 Keys to Growing Your Business Through Existing Customers
- Written by: Becky Carroll
- Narrated by: Vanessa Hart
- Length: 8 hrs and 27 mins
- Unabridged
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A business' current customer base needs to be considered among the company's most valuable assets. Discover the practical tools to preserve and grow this asset and boost your business by tapping into The Hidden Power of Your Customers. Existing customers are the key to ongoing business growth. They are the people who already know you and buy from you. Yet too many businesses allow their existing customers their least expensive, most easily acquired sales to slip away. Don't let this happen to you!
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The Hidden Power of Your Customers
- 4 Keys to Growing Your Business Through Existing Customers
- Narrated by: Vanessa Hart
- Length: 8 hrs and 27 mins
- Release Date: 09-07-20
- Language: English
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₹469.00 or free with 30-day trial
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Crafting the Customer Experience For People Not Like You
- How to Delight and Engage the Customers Your Competitors Don't Understand
- Written by: Kelly McDonald
- Narrated by: Vanessa Hart
- Length: 5 hrs and 46 mins
- Unabridged
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A "one-size fits all" approach to customer service is no longer viable. Businesses competing on service need to understand and cater to customers' racial, ethnic, religious, generational, and geographic differences in order to meet or exceed customers' service expectations. Crafting the Customer Experience for People Not like You explains how companies, brands, and products struggling to differentiate themselves in a sea of sameness can foster long-term loyalty and brand preference with exceptional and customized customer service.
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Crafting the Customer Experience For People Not Like You
- How to Delight and Engage the Customers Your Competitors Don't Understand
- Narrated by: Vanessa Hart
- Length: 5 hrs and 46 mins
- Release Date: 09-07-20
- Language: English
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₹375.00 or free with 30-day trial
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Customer Experience for Dummies
- Written by: Roy Barnes, Bob Kelleher
- Narrated by: Stephen R. Thorne
- Length: 11 hrs and 6 mins
- Unabridged
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A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners need to know how to connect and engage with their customers through a variety of different channels, including online reviews and word of mouth. Customer Experience for Dummies helps you listen to your customers and offers friendly, practical, and easy-to-implement solutions for incorporating customer engagement into your business plans and keep the crowds singing your praises.
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Customer Experience for Dummies
- Narrated by: Stephen R. Thorne
- Length: 11 hrs and 6 mins
- Release Date: 30-06-20
- Language: English
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₹703.00 or free with 30-day trial
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At Your Service
- How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques
- Written by: Frank Eliason
- Narrated by: Nicholas Tichovsky
- Length: 7 hrs and 7 mins
- Unabridged
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Technology and social media tools have made it easier than ever for companies to communicate with consumers. They can listen and join in on conversations, solve problems, get instant feedback about their products and services, and more. So why, then, are most companies not doing this? Instead, it seems as if customer service is at an all-time low, and that the few companies who are choosing to focus on their customers are experiencing a great competitive advantage. At Your Service explains the importance of refocusing your business on your customers and your employees.
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At Your Service
- How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques
- Narrated by: Nicholas Tichovsky
- Length: 7 hrs and 7 mins
- Release Date: 09-07-20
- Language: English
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₹469.00 or free with 30-day trial
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¡Quédate Conmigo!
- 20 Claves para Enamorar a Tus Clientes... ¡y Que Se Queden Contigo!
- Written by: Javier Benavente Barrón
- Narrated by: Javier Benavente Barrón
- Length: 4 hrs and 2 mins
- Unabridged
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¿Deseas conseguir o fidelizar clientes? ¿Quieres triunfar profesionalmente, emprender con éxito, prosperar en tu trabajo o hacer amigos? Aquí encontrarás las respuestas. Este es un libro autobiográfico con la fuerza de la experiencia y de la verdad. El autor muestra en 20 claves cómo lograr el liderazgo y la abundancia para que otros, como tú, lleguen más rápido y sin tropiezos al destino.
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¡Quédate Conmigo!
- 20 Claves para Enamorar a Tus Clientes... ¡y Que Se Queden Contigo!
- Narrated by: Javier Benavente Barrón
- Length: 4 hrs and 2 mins
- Release Date: 17-06-20
- Language: spanish
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₹770.00 or free with 30-day trial
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Loyalität gewinnen
- Mit Empathie, Verantwortung und Großzügigkeit zu wertvollen Beziehungen im Team und mit den Kunden
- Written by: Sandy Rogers, Leena Rinne, Shawn Moon
- Narrated by: Sebastian Pappenberger
- Length: 6 hrs and 31 mins
- Unabridged
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Sind Sie sich sicher, dass Ihre Kunden tatsächlich zufrieden sind? Also nicht einfach nur nicht unzufrieden, sondern wirklich zufrieden, begeistert. Sind Ihre Kunden loyale Fans Ihres Unternehmens, Ihrer Marke? Um heute wirtschaftlich erfolgreich zu sein, reicht es nämlich nicht, dass Ihre Kunden aus Bequemlichkeit oder reiner Gewohnheit bei Ihnen kaufen. Sie müssen das Herz und die Loyalität Ihrer Kunden gewinnen, denn nur dann werden Ihre Kunden zu Ihrem wichtigsten Markenbotschafter, der Ihnen die Treue hält und Sie überall weiterempfiehlt - on- und offline.
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Loyalität gewinnen
- Mit Empathie, Verantwortung und Großzügigkeit zu wertvollen Beziehungen im Team und mit den Kunden
- Narrated by: Sebastian Pappenberger
- Length: 6 hrs and 31 mins
- Release Date: 17-06-20
- Language: german
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₹594.00 or free with 30-day trial
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The Boss
- Why Your Customer Is in Charge
- Written by: Earl Nightingale
- Narrated by: Earl Nightingale
- Length: 11 mins
- Original Recording
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This program could make a wonderful difference in your life. If you may already know about everything about it, you're a remarkable person, and you belong to the top five percent of all the working people in the world. Congratulations! If you don't know about this program, you may have been holding yourself back, not only on the job but you're also missing a big percentage of the greatest joy in life. This is about your boss and your relationship with them. How you handle this relationship will determine your success or failure.
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The Boss
- Why Your Customer Is in Charge
- Narrated by: Earl Nightingale
- Series: Nightingale-Conant: Business
- Length: 11 mins
- Release Date: 20-12-19
- Language: English
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₹333.00 or free with 30-day trial
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Rehumanize Your Business
- How Personal Videos Accelerate Sales and Improve Customer Experience
- Written by: Ethan Beute, Stephen Pacinelli
- Narrated by: Ethan Beute, Stephen Pacinelli
- Length: 6 hrs and 26 mins
- Unabridged
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Every day, most working professionals entrust their most important messages to a form of communication that doesn't build trust, provide differentiation, or communicate clearly enough. It's easy to point to the sheer volume of emails, text messages, voicemails, and even social messaging as the problem that reduces our reply rates and diminishes our effectiveness. But the faceless nature of that communication is also to blame.
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Rehumanize Your Business
- How Personal Videos Accelerate Sales and Improve Customer Experience
- Narrated by: Ethan Beute, Stephen Pacinelli
- Length: 6 hrs and 26 mins
- Release Date: 19-11-19
- Language: English
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₹469.00 or free with 30-day trial
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The Science of Customer Connections
- Manage Your Message to Grow Your Business
- Written by: Jim Karrh PhD, Dorie Clark - foreword
- Narrated by: Jim Karrh PhD, Joyce Bean
- Length: 5 hrs and 28 mins
- Unabridged
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The vast majority of word of mouth happens offline, in everyday conversations. In The Science of Customer Connections, Karrh offers simple concepts plus practical guidance for individual professionals, teams, and complex organizations to be part of those conversations in ways that grow their business.
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The Science of Customer Connections
- Manage Your Message to Grow Your Business
- Narrated by: Jim Karrh PhD, Joyce Bean
- Length: 5 hrs and 28 mins
- Release Date: 01-09-19
- Language: English
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₹837.00 or free with 30-day trial
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Vom Kundenwunsch zum Wunschkunden
- Für Geschäftsbeziehungen mit Hirn, Herz und Know-How
- Written by: Matthias Kauf, Franz J. Sperlich
- Narrated by: Matthias Kauf, Tim Ziegeler
- Length: 3 hrs and 54 mins
- Unabridged
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Um ein Unternehmen zu leiten, braucht es sehr viel Energie. So viel, dass zu wenig davon übrig bleibt, um sich um einen entscheidenden Faktor zu kümmern: den Kunden. Der steht nun keineswegs, wie gerne behauptet, immer im Mittelpunkt unternehmerischen Interesses. Viel häufiger fristet er ein unbeachtetes Dasein ganz am Rande dort, wo seine Anforderungen, Wünsche und Bedürfnisse nicht wahrgenommen und deshalb auch nicht berücksichtigt werden. Matthias Kauf, CRM-Experte und Gründer der servandis GmbH, zeigt einleuchtend, überzeugend und unterhaltsam, wie es anders geht.
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Vom Kundenwunsch zum Wunschkunden
- Für Geschäftsbeziehungen mit Hirn, Herz und Know-How
- Narrated by: Matthias Kauf, Tim Ziegeler
- Length: 3 hrs and 54 mins
- Release Date: 05-07-19
- Language: german
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₹535.00 or free with 30-day trial
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Konfliktgespräche in der Apotheke
- Written by: Karin Diesner
- Narrated by: Karin Diesner
- Length: 1 hr and 9 mins
- Unabridged
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Konflikte meistern mit Fingerspitzengefühl. Hören Sie, wie Sie auch schwierige Kunden in der Apotheke erfolgreich beraten können! Typische Konfliktsituationen und Fallstricke in der Apotheke werden analysiert und Verbesserungen aufgezeigt: Mit drei Grundregeln kritische Situationen erfolgreich meistern, Konfliktpotenziale frühzeitig erkennen und vermeiden. Sicher und kompetent: Ob am Telefon oder im HV Diskussionen mit schwierigen Kunden? Für Sie ab jetzt kein Problem mehr!
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Konfliktgespräche in der Apotheke
- Narrated by: Karin Diesner
- Length: 1 hr and 9 mins
- Release Date: 11-06-19
- Language: german
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₹367.00 or free with 30-day trial
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Social Selling
- Techniques to Influence Buyers and Changemakers
- Written by: Tim Hughes, Matt Reynolds
- Narrated by: Timothy Andrés Pabon
- Length: 6 hrs and 36 mins
- Unabridged
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The digital landscape has changed buyers’ habits. Sales professionals now need to develop relationships with decision-makers through social networks to reach them early in the decision making process. Social Selling provides a practical, step-by-step outline for harnessing the skills and techniques necessary to achieve this, including developing a high quality community, building trust, developing authority and influence, and connecting with changemakers. It also discusses enterprise implementation of a social selling strategy and much more.
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Social Selling
- Techniques to Influence Buyers and Changemakers
- Narrated by: Timothy Andrés Pabon
- Length: 6 hrs and 36 mins
- Release Date: 18-06-19
- Language: English
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₹837.00 or free with 30-day trial
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Transform Customer Experience
- How to achieve customer success and create exceptional CX
- Written by: Isabella Villani
- Narrated by: Jonathan Yen
- Length: 9 hrs and 4 mins
- Unabridged
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From services to products, online to in-person, small-scale to multinational, your customers' loyalty depends on how you interact with them. Transform Customer Experience is your ultimate guide to putting your customer first. Author and CX expert Isabella Villani shows how you can implement a customer strategy from planning to execution.
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Transform Customer Experience
- How to achieve customer success and create exceptional CX
- Narrated by: Jonathan Yen
- Length: 9 hrs and 4 mins
- Release Date: 09-04-19
- Language: English
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₹469.00 or free with 30-day trial
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